Service Advisor - Metro Vancouver Regional District, Canada - HnO Consulting Inc.

Description

The Service Advisor will play a key role as the first point of contact fielding incoming service, repair, and parts calls from clients.

The Service Advisor will determine what the client issues and requirements are, schedule, and dispatch service technicians as appropriate, and follow up post service to ensure client satisfaction.

• Field inbound client inquiries and service call requests.
• Generate service work orders.
• Schedule, dispatch and follow up with field service technicians.
• Administer, review and process service reports, work orders and invoicing.
• Administer and maintain client accounts and service and parts requests.
• Administer, maintain, and update website content.
• Submit service repair recommendations and repair estimates.
• Initiate service followup calls with clients.
• Reconciliation of work in progress and shop hours.
• Provide outstanding client service to improve client satisfaction and relationships.
• Manage and resolve client inquiries in a timely and accurate manner.
• Coordinate, analyze and improve client service functions to meet the needs of both the client and the company.

• Strong customer service orientation.
• Fluency in verbal and written English.
• Well organized, with ability to prioritize.
• Detail oriented.
• Strong computer skills, working knowledge of Microsoft Suite of Products.
• Team player.

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Onsite parking

• Monday to Friday

• How far are you willing to commute to work each day?

• Metro Vancouver Regional District, BC (preferred)