Service Operations Manager - Mississauga, Canada - Genrep Ltd/Ltee

Genrep Ltd/Ltee

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

SERVICE OPERATIONS, MANAGER

Company Overview:
GENREP has been a provider of Power Product solutions to Canadian businesses since 1983.

Starting as a Service organization focused on maintaining Emergency Standby Generators, we have grown to an organization that provides end to end Generator and Engine solutions.

Our experienced Service technicians are thoroughly trained on maintenance and repair for natural gas-and-diesel powered engines and generators, transfer switches, and fuel systems.

Also in the field, we have a projects team that supports our customers' needs for turnkey generator and fuel system installations.

Our solutions are cost effective and leverage our field experience to ensure our customers receive a solution that works.

Position Overview:
The
Service Operations, Manager has the responsibility of leading Genrep's Service business from an administrative standpoint.

Working with the Service team, the Service Operations, Manager will ensure the day to day operations of the Service Administrations team is executed following required process' and guidelines.

This includes ensuring proper order management and scheduling, Job execution and scheduling, job profitability review and costs analysis.

Working with the Field Service Supervisors, ensure that the Service's are being provided as agreed, quoted or contracted, including ensuring schedules and deliverables are met, Health and Safety Policies are followed and required documentation is being completed.

The Service Operations, Manager will ensure processes and policies within the service business are adhered to ensure growth, profitability and market leading WOW customer service.

Marketing, human resources, IT, and finance are third party service departments to the Service business.

Main Responsibilities:

Assist with the Management of the Service budget including capital expenditures and training
Ensure the profitability of the Service business by ensuring efficient execution of service process
Track key metrics for monitoring the Service business including:
Quote turn time
Technician efficiency
Contract execution (did we perform required service per schedule)
Customer satisfaction
Technician training and certification
Ecall response time
Assist with the development of capital strategies including vehicles, trailers, load banks and other tools
Lead a best in class service operations team
Work with the sales and contracts team to grow Genrep's Service business
Ensure shop equipment and work vehicles are maintained for correct operation and safety.
Ensure Genrep's policy and procedures are observed and updated as required.
Lead procurement and warehouse teams to develop supply chain strategies to support the business needs including Kanban programs and Truck StockMaintain familiarity with a relevant codes and regulations (CSA282, TSSA, B139, etc.),
Role is the business leader for the Service Administration business. Technical leadership is provided by the Field Service Supervisors
Identify employee training requirements and make training arrangements as required.
Working with the Field Service Supervisors, development of a formal technician training/evaluation program.
Review job profitability
Other duties as required.

Desired Skill, Knowledge, and Experience:

Post‐secondary education in Business or Engineering
5+ years of experience in field service, maintenance, property management and/or heavy equipment
5+ years of experience in Management
Familiarity with generators, engines, and their associated parts
Working knowledge of CSA rules and regulations
Ability to maintain confidentiality at all times

Fluency, both written and oral, in English

Job Types:
Full-time, Permanent

Benefits: