First Nations, Metis, Inuit Candidates- Bilingual - Vancouver, Canada - CIBC - Indigenous Recruitment

CIBC - Indigenous Recruitment

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki ('Our Children's Medicine' in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.ca_

What You'll Be Doing:

At CIBC we enable the work environment most optimal for you to thrive in your role.

You can effectively perform all work activities remotely, and will only be required to be onsite on an occasional basis.

How You'll Succeed:

- **Client Engagement - **Focus on client experience and connect on a personal level to make every interaction meaningful. Analyze the customer's financial needs holistically and in addressing the initial mortgage request, identify additional financial needs of the customer through opportunities to cross sell additional CIBC banking products. Provide customers with detailed and factual explanations of recommended actions, and ensure the client has a full understanding of the issues.
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Problem Solving

Listen, ask questions, and put yourself in the client's shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find the right solutions and provide client satisfaction. Ensure that the solutions offered meet customers' needs and comply with CIBC policies and regulatory requirements, follow scripts and provide accurate information in a timely manner

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Product Knowledge

Understand CIBC's mortgage products and use your knowledge to connect clients with the right product. Maintain knowledge of new products, policies, procedures, external trends and developments with issues pertaining to mortgages (i.e. Competitors' actions and legislation changes) in order to meet client needs. Identify "at risk" mortgage business and make every effort to retain clients with CIBC by referring customers to the CIBC Retention Team.

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Relationship Building - Collaborate with others to ensure clients are connected to the right people and opportunities. Analyze the task at hand and make informed decisions to find the most appropriate solution available from a variety of options, taking into consideration the situational factors and existing procedures and policies and consult with internal business partners of related departments regarding their operations to trouble-shoot delays or

What CIBC offers:

At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, pointsbased recognition program
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What you need to know:

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

REQUIREMENTS:

Self Identify as First Nations, Metis or Inuit
Speak both English and French fluently
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
Values matter to you. You bring your real self to work and you live our values trust, teamwork, and accountability.

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them.

Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values:
Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employe