IT Service Delivery Specialist - Toronto, Canada - Zenith System Solutions Inc.

Zenith System Solutions Inc.
Zenith System Solutions Inc.
Verified Company
Toronto, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
5 yrs minimum full time in a corporate/business environment

  • Specific Responsibilities Planning & Administration
  • Provide information and assist IT Service Delivery Manager with IT budgeting and cost control
  • Follow and enforce Emerson policies regarding IT management, security, standards, and procedures
  • Assists users with business proposal generation, regarding our standards and policies IT Infrastructure & Support:
  • Ensure optimum support for end-users at all times within agreed service levels
  • Ensure that relevant IT documentation is maintained and up to date
  • Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
  • Support and maintain the IT Infrastructure systems and data access to be managed in collaboration with Service Desk
  • Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
  • Support and maintain the IT Infrastructure asset management including Hardware lifecycle management and SW licensing
  • Support and maintain the IT Infrastructure audit compliance
  • Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
  • Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, Corporate Applications or Divisional Applications)
  • Uses the helpdesk as the central point for all IT issues and service requests Communication:
  • Establish good working relationship with users and other sources of support and assistance
  • Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

Job Types:
Full-time, Permanent, Fixed term contract

Contract length: 12 months


Salary:
$40.00-$45.00 per hour


Schedule:

  • 8 hour shift
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