Client Relations Specialist - Toronto, Canada - LifeWorks

LifeWorks

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous.

En tant que chef de file mondial des services de santé et de bien-être - englobant la santé physique, mentale et financière - TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Our Client Relations Specialists complete quality assurance outbound calls with the objective of obtaining feedback from clients regarding services that were accessed previously with the purpose of ensuring client satisfaction with the services provided, as well as recommending additional support as appropriate.

Client Relations Specialist

Completing quality assurance outbound calls with the objective to obtain feedback from clients regarding services that were accessed previously, with the purpose of ensuring client satisfaction with the service(s) provided, as well as recommending additional support as appropriate.

Qualifications:

Ability to assess client need, and recommend appropriate service(s) with confidence
Experience in making outbound calls
Works well independently
Excellent organizational skills and the ability to multitask
Exceptional customer service and communication skills
Working knowledge of Microsoft Excel
Flexibility to work day, evening and/or weekend shifts
Strategic thinker and target oriented
Consistently meets or exceeds expectations and targets in current rol

Duties:

Complete quality assurance outbound calls to EAP clients who have previously accessed services
Gather client feedback regarding previous experience, and action accordingly (i.e. book service, file formal complaint or compliment)
Assess client needs and recommend additional EAP service(s) as appropriate
Data entry of client details and administrative follow up work within Microsoft Excel, Microsoft Word, etc.
Provide backup support to CAC inbound clients as needed

Characteristics:

Confident, strategic thinker
Selfmotivated and disciplined
Ability to work well under pressure
Dependable and reliable
Target oriented

Being part of the largest and most successful EFAP organization world-wide isn't the only benefit

Additional benefits include:

A permanent remote position, so you can be anywhere in Canada, with a competitive benefits package
A robust training program that prepares you for your role
Opportunities to increase your earnings through performance based incentive programs
A place where excellence is rewarded
An environment that values employee engagement, innovation and client service excellence
Rewards for sharing your feedback and ideas
Development plans and resources to support your career aspirations
Growth opportunities in a company that promotes from within
A team of colleagues who work hard together and have fun

Là où la loi le permet, les employés doivent être entièrement vaccinés pour accéder à un bureau de TELUS Santé ou de LifeWorks, ou aux locaux des clients.