Project Manager - Toronto, Canada - Granicus

Description

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the , , Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do . As a Project Manager, you'll be an expert on the govService platform and a key partner in the successful rollout of software implementation projects across the United States. This role is perfect for someone with a passion for helping clients reach their strategic goals. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation – where clients are both enabled and encouraged to utilize the system to its fullest potential. You'll help clients update their processes – often weighing options that test the status quo. You are a highly consultative partner.

What your impact will look like:

Manage small to large sized client projects and cross-product, platform implementations from start to finish

Create project plans aligned to client implementation goals

Discover and assess client business processes -anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

Steer requirement gathering sessions, both internal and external

Write user stories ensuring acceptance criteria are clearly defined and verify it matches the requirements

Create test plans and facilitate user acceptance testing of custom-built services

Documentation – assist with the creation and maintenance of current and future state process maps, functional requirements, user interface requirements, etc.

Create and maintain project plans, schedules, status reports, and other relevant project documentation

Identify risks and mitigation – as early as possible

Ensure solutions meet business needs and requirements

Prioritize initiatives based on business needs and requirements

Participate in sprint planning, review, and retrospective meetings and provide feedback to the team

Work closely with Process Designers (internal "builders") to advise on progress and ideate

Serve as an advisor to the client as they improve their online processes – keeping the client experience top-of-mind at every turn.

You'll love this job if:

You have 2 – 4 years of experience working in software/tech, specifically around project management, business analysis, consulting, client onboarding and/or training

You know process improvement and how to effectively apply it to the client's software implementation experience

You have experience working within an Agile framework

You demonstrate timely and thorough communication of strategy, deliverable status, and results

You have a proven ability to flex between the technical and business sides of your brain – engineers and cross-functional team members alike love to work with you

You can work with multiple cross-functional teams to build and evaluate business cases to provision product investment results

You have a relentless obligation to doing the most valuable work first

You have excellent communications skills – listening, verbal, and written

You can work both alone and as a member of cross-functional teams, some remote

You help drive your team's success

You thrive in a fast-paced, dynamic environment with opposing demands

You value the importance of user experience and have a passion for clients

Proven track record of developing and maintaining profitable and referenceable client relationships

Security Requirement: Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.Must be willing and able to obtain/maintain a Secret-level security clearance through the Government of Canada. Details regarding the requirements for a Secret-level security clearance can be found on this website: Spoken Languages:English is required, additionally, Canadian French is preferred but not required.