Assistant Manager - Ottawa, Canada - YMCA Ottawa

YMCA Ottawa

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Assistant Manager - Membership (Taggart Family Y and Y Clarence-Rockland)

Location:
Taggart Family Y - 180 Argyle Ave., Ottawa and Y Clarence-Rockland -1525 Du Parc Ave Suite 1, Rockland

Type:
Full-time, preferred start date January 30, 2023

Preferred start date:
Monday, Jan 30, 2023

Closing date:
Friday, Jan 20, 2023

Overview

As one of the largest charitable community service organizations in Canada, the YMCA of the National Capital Region responds to critical social needs in the community and works to provide lasting solutions.

Serving thousands of people across our region annually, we are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated.

The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities.

Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals.

Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

Free Y membership.
Discounted Y program fees (including health & fitness programs, child care, and camps)
Access to an Employee Assistance Program including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, financial advice, among other 12 suites of services
Health and dental insurance for fulltime, permanent employees
Up to 25 vacation days per year, including two float days and one birthday vacation for fulltime, permanent staff
Longterm disability and life insurance for fulltime, permanent employees.
Workplace pension plan available for fulltime, permanent employees
Extended Maternity leave benefits to all our staff for up to 6 more months after the year of leave.

What do you offer?
The Assistant Manager - Membership reports to the General Manager.

They provide leadership for the operation of Health, Fitness, and Aquatics Operations, ensuring safe and quality programs and services for all its members and participants.

You will champion your base Centre to ensure the satisfaction of staff, volunteers, and members alike.

In addition to this, you will have a Prime role whereby you are the specialist in a key business area of Membership Sales and Service.

Some of the tasks of this position include:

Provides direct supervision and some coaching to the on-site teams, including instructors, cleaning staff, membership staff, and program coordinators and supervisors.
Recruitment, selection, supervision, and evaluation of staff and volunteers
Input into decisions regarding hiring, termination, evaluation, and disciplinary actions of staff, if required
Responsible for ensuring your Centre is suitably staffed and is a clean and safe environment
Acts as the first line of "management" for all customer/member enquiries
Provides overall Centre leadership; responsible for the daytoday delivery of excellent customer service for members and a safe working environment for all staff
Oversee the daytoday management of operations and systems
Ensure quality of service delivery of the highest level and customer focus is at the forefront of all decisions
Ensure familiarity with applicable legislation such as Human Rights to safeguard the respectful and fair treatment of staff, volunteers, members, participants, and all visitors to the Centre
Create schedules impacting staff, program delivery, and access to the Centre
Assist the General Manager in the overall financial success of the Centre
Responsible for the overall member experience

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

Education