Sales & Customer Care Manager - Winnipeg, Canada - Canlan Sports
Description
Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America.The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, and an understanding of its customers' expectations and the commitment needed to deliver industry-leading participant experiences.
We are currently looking for someone with an entrepreneurial spirt and passionate about selling a sports and recreational experience with a truly differentiated competitive advantage.
The Sales & Customer Care Manager executes sales strategies within their Sports Complex and leads the Customer Care Team to increase Sports Complex revenue and provide a best-in-class recreational customer experience.
The Sales & Customer Care Manager is responsible for customer retention, identifying, prospecting, and securing new accounts and deliver new revenue primarily focusing on 3rd party contract non-key-account customers, Public Programs, and Spot surface sales and working with F&B and Sports Stores where applicable to improve sales where/when possible.
Education and Knowledge Requirements
- Post-Secondary school diploma or degree in Business, Marketing and/or Recreation.
- Completed both the APQ and SCQ training an asset.
- 3 years minimum of previous sales experience within a sport and/or recreational environment.
- Demonstrated leadership and the ability to motivate, coach, and manage a team working towards strategic goals.
- Critical thinking to provide solutions matched with strong communication, consultation, and presentation skills.
- Customer Service focus, strong followup skills and an ability to deal with tact, diplomacy, and confidentiality.
- Strong negotiating skills with ability to effectively turnaround objections, work around business obstacles and close sales.
- Basic accounting or budget experience, including the ability to manage expenses, track revenue, and identify where areas of opportunity and weakness exist.
- Ability to work independently and in a team environment with excellent organizational and time management skills.
- Working knowledge of MS Office Suite, CRM, and Database Management.
Skill Requirements
- Sales & Revenue Developmment
- Marketing
- Customer Relationship Development
- Public Programs Sales implementation and execution
- 3rd Party contracts below the key account level
- Sports Complex Surface flow management with General Manager under guidance of the Regional Sales Manager
- Supporting the Regional Sales Manager in the development & Execution of the sports facility marketing plan.
- Weekday Inbound call and Front Desk management
- Maximize, monitor, and reporting on Ice/Surface Utilization
- Sales materials around the sports complex are up to date and monitored daily
What we will provide
- Comprehensive benefits package including extended medical, dental, and disability.
- A competitive salary based on experience.
- NOTE: Only those applicants under consideration will be contacted.
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