Operations Manager - Mississauga, Canada - Credit Valley Family Health Team

Description

Job Title:
Operations Manager


Reports To:
FHO Lead Physician


Primary Function or Purpose of Job or Position
CVFHT is an Academic Family Health Team affiliated with Trillium Health Partners and the University of Toronto.

It is an engaging inter-professional primary care team dedicated to continuous learning and excellence within primary care with a demonstrated track record of impactful quality improvement activities.

It is a not-for-profit organization that receives funding from the Ministry of Health and Long-Term Care and provides primary health care services to over 14,000 patients in Mississauga.

The CVFHT also has a mandate to provide French language primary care services to the Francophone community.

The Operations Manager is a member of the management team of the CVFHT and works in collaboration to oversee the daily clinic operations of the Credit Valley Family Health Team (CVFHT) to promote effective administrative support and maximize patient flow.

Specific Duties or Responsibilities

Operations Manager is responsible to:

• Operations Duties:_
• Oversee the CVFHT clinic operations including any new initiatives;
• Liaise with physicians and provide analytical report to support Roster management in a timely manner
• Oversee and management of scheduling and template creation for Physicians, IHP's, residents and clerks;
• Focus and plan on optimization of physician access, optimization of physician RAs and physician roster management;
• Coordinate and plan of specialty clinics and schedules;
• Work in a close consultation with the team to provide optimal patient care, resolve operational problems and develop operational policies and procedures as required;
• Coordinate staff scheduling and room assignments to maximise access, effective teaching supervision and minimise congestion;
• Review and approve biweekly staff timesheets for payroll and time off purpose for admin and nursing staff;
• Run and complete regular audits regarding errors and patient complaints, missed appointment charges;
• Oversee resident roster reports track roster sizes and coordinate them. Set nw residents up and transfer rosters;
• Support the marketing and promotion of CVFHT services/recruitment of new patients through advertising; provide content for the website, connect with appropriate external stakeholders;
• Oversee and focus the optimization of physician access, optimization of physician RAs and physician roster management;
• Be the Blue Cross contact person (IFH and National Defense) process forms and track payments;
• Out of Province (process forms, track and process payments)
• Human Resource Duties:_
• Support the hiring, and oversee trainings, scheduling, coverage, and supervision, delegation of tasks and performance management of unit assistants, referrals clerks, clinic assistants and nursing staff;
• Conduct regular performance appraisals of direct reports, provide ongoing coaching and feedback;
• QI duties:_
• Participate or delegate to appropriate support staff quality improvement activities especially with administrative processes and where EMR reports are required;
• Engage in quality improvement activities to improve access efficiencies and customer service;
• Oversee data management support of creating queries and collecting data
• IT resource duties:_
• Oversee and delegate software and technical support
• Collaborative Duties:_
• Work closely with Finance Manager, HR Manager, Executive Director and Lead Physicians to ensure effective resource utilization, human resource deployment and cost control for areas of responsibility;
• Work in a close consultation with all teams to provide optimal patient care, resolve operational problems and develop operational policies and procedures as required;
• Calculate and track and supply reports on physician's units for payroll
• Act as a link between the FHT, FHO and OHIP
• Optimization of physician access, optimization of physician RAs and physician roster management
• Other duties as assigned by the FHO lead physician_

Job Requirements:

• Bachelor's degree preferred, a combination of education and experience will be considered;
• Five (5) years of relevant work experience with at least three (3) years to people management experience;
• Healthcare experience required;
• Strong knowledge about Family Health Organization (FHO) structure and capitationbased physician practice model required;
• Advanced MS Office skills
• Outlook, Word, Excel and Power Point required;
• Ability to effectively delegate task to ensure optimal team performance;
• Strong problem solving and communication skills both oral and written;
• Superior analytical and organizational skills;
• Excellent organizational skills with the ability to prioritize and respond to changing needs with mínimal supervision;
• Ability to use an Electronic Medical Record preferably QHR's Accuro.

Experience/Requirements:

• Medical office management prior experience in