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    Seasonal Service Dispatcher - Saint John, Canada - Irving Oil

    Irving Oil
    Irving Oil Saint John, Canada

    2 weeks ago

    Default job background
    TEMPORARY
    Description

    As a Fixed Term Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to

    engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, log and communicate to appropriate stakeholders and escalate issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience.

    Kindly note that this is a temporary opportunity offering a fixed-term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 7:00pm or 9-10 pm during peak season; therefore, your shift may vary with notice

    What We Offer:

    • Work Environment - Work in our beautiful home office building with access to a full fitness facility, onsite nurse, and a café.
    • Hybrid Work Model - Allows for a blend of in office and work from home days.
    • Competitive Compensation - Including a parking allowance.
    • Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one.
    • Wellness Support - With 24/7 access to our Employee & Family Assistance Program.
    • Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program.

    Your Responsibilities:

    • Generate sales leads that develop into new customers.
    • Develop understanding of all our products to provide the best solution for our customer needs.
    • Ensure accuracy when requests are logged, resolved and escalated where appropriate.
    • Handle customer concerns and provide appropriate solutions or alternatives within the time limits; follow up to ensure resolution.
    • Work collaboratively with other departments to assist in the resolution of issues or requests.
    • Taking ownership for the consumer experience while maintaining professionalism at all times.
    • Perform other duties as required to maintain and enhance consumer relations and departmental productivity.

    Your Skills:

    • Strong communication skills with an ability to quickly build rapport and maintain relationships.
    • Problem solving/decision making skills.
    • Computer literacy is required, good organizational skills, strong analytical skills and good interpersonal skills.
    • Proven ability to multi-task.
    • Ability to work well with others is required.
    • Excellent Customer Service Skills.

    Your Experience:

    • High School with Post-secondary education preferred.
    • 1-3 years Contact Center experience.

    Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.​

    In a world increasingly engaged in taking action on global issues of climate change, social justice and good corporate governance, our organization has an important role to play. We are committed to being part of the solution, in providing the safe and reliable energy that people need, while taking concrete steps to evolve our business for the future - for our people, our customers and our communities, today and tomorrow.

    Please take a look at our Sustainability Report to learn more about our commitment to our communities, and our planet.

    Job Requirements - Work Experience

    Customer Service

    Job Requirements - Education

    Diploma/High School Equivalent
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