Intake Coordinator - Whitby, Canada - Alzheimer Society of Durham Region

Alzheimer Society of Durham Region

Verified Company

Whitby, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Posting:
Intake Coordinator

Part-Time (28 hours/week)

The Alzheimer Society of Durham Region (ASDR) is a community support service organization that provides programs and services to people living with dementia and their care partners in Durham Region.

We work closely with other service providers to ensure quality care and support for our clients to achieve our mission to improve the quality of life of people living with Alzheimer's disease or a related dementia and their care partners.

We employ administrative and fund development staff, educators, social workers, social service workers, nurses, occupational therapists, recreation staff, and volunteers who work together as a team to meet the needs of people living with dementia and their care partners.

We promote an equitable and inclusive environment that is healthy and discrimination-free and recognizes and respects the personal worth, dignity and diversity of our staff, volunteers, students, and Board members.

We respect the values and beliefs of all who gather in our organization.

Our values include
collaboration and
respect and are the guideposts we use for decision-making of all kinds.

We believe that this will guide the organization toward a place of inclusion for all - where equity and access to essential supports and services becomes the reality.

As an Intake Coordinator, under the direction of the Manager, Client Services, you will be responsible for managing all incoming referrals for all programs and services, of the Alzheimer Society Durham Region.

This role also entails providing administrative support to the organization including front of office support, phone support, and support of walk-ins.

The role of the Intake Coordinator will also fulfill all expectations outlined in agency Policies and Procedures.

What you will be doing
Responsibility

Completes client intake process including receiving fax and webbased referrals and reviewing relevant referral information
Answers incoming agency calls and conducts initial phone calls and/or meetings with individuals (people living with dementia and care partners) and attends to walkins
Completes client intake process including administering intake assessment to determine referrals to appropriate internal programs & services
Identifies appropriate external referrals when client's needs are not appropriate for ASDR services
Assists with monthly and quarterly statistical reporting for program staff
Schedules client appointments for all family support staff as required
Maintains case documentation in line with organization and industry standards
Enters statistical & client data into electronic client database as per organization standards
Maintains an inventory of internal and external resources as well as knowledge of community partners to provide information via phone or for walkins and assistance with referring to external supports.
Oversight and assistance with the compilation and distribution of various ASDR information packages for all programs
Distribution of program materials to community partners as required
Maintenance and inventory of materials and pamphlets available in the office
Provides support and training to frontoffice volunteers
Participates in special projects as assigned
Active participation in agency team meetings, as well as fundraising activities.
Other duties as assigned from time to time

Other Duties

Perform other duties consistent with the job classification, as required.

Relationships

Reporting to the Manager, Client Services, the Intake Coordinator works as part of a multimember team and has close working relationships with all ASDR program staff. The Intake Coordinator also maintains working relationships with persons with dementia, care partners, volunteers, and students.

What you will bring along
Education

Social Service Worker Diploma or postsecondary degree/diploma in health, social work, or social services
Specific training in dementia studies is considered an asset

Experience

Minimum of 2 years experience working in a social service agency
Minimum of 3 years experience working with persons with dementia and their care partners is preferred

Other Knowledge, Skills, Abilities or Certifications

Excellent verbal and written communication skills in English
Comprehensive knowledge and understanding of Alzheimer's disease and related dementias is considered an asset
Database experience an asset
Ability to work cooperatively with volunteers and staff
Excellent organizational & time management skills with the ability to prioritize and manage multiple tasks
Flexible with the ability to work evening and weekend shifts when required
Computer literacy with proficiency in Windows environment; strong working knowledge of Office 36
Proven ability to set individual priorities
High standard of ethics and confidentiality
Shows initiative, flexibility and resourcefulness

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