Project Manager, Artificial Intelligence - Toronto, Canada - CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Req Id: 407636

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell's forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers.

We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

Short Description:

The AI Project Manager, Field Services must also anticipate end-to-end impacts including understanding the core of the problem we're trying to solve, defining business requirements, quantifying financial benefits and leading change across the organization via collaboration with peers.

This individual requires solid project management and problem solving skills with the ability to manage deliverable execution by leveraging standard project management concepts and tools.

This individual should be eager to learn the business teams, tools and processes to better execute their program.

Key Responsibilites:

Lead, plan, organize and implement the design and delivery of Field Services Machine Learning projects
Effectively engage, lead and influence crossfunctional teams to deliver highest level of quality on all projects within committed timeline and scope, and meeting all project requirements and deliverables.
Develop project business case, scope, schedule & all relevant project documentation
Actively lead the creation of business cases and financial forecasts to prove the viability of new initiatives, including data collection and analysis, process mapping and redesign, and potential operational efficiencies.
Engage and build strong relationships with project sponsors and stakeholders to incorporate their goals, and instill confidence to ensure alignment to and adoption of solutions.
Work with data scientists and analyst to develop solutions that address the business problem at hand
Track project and model performance using appropriate KPIs, metrics and techniques
Own strategic initiatives that impact all of Field Services including
Establishing the process, tools, and resources required to build out the governance model of an initiative
Set the strategic vision & initiate projects that drive meaningful impacts to the business

Critical Qualifications:

A university degree in a business or technical fields such as computer science, computer engineering, commerce, business management or related field
Proven leadership and influencing skills, with the ability to get things done while managing various stakeholders
Strategic and creative thinker who is exceptionally adept with quantitative and qualitative analyses
Strong analytical skills with experience in developing & managing business requirements
Project / program management skills & experience
Familiarity with machine learning and artificial intelligence concepts
Energetic selfstarter who thrives in a fastpaced environment with ability to work under pressure
Authentic, professional and confident communicator. Able to influence project teams and stakeholders through effective communication and presentation skills to all levels of the organization
Strong MS Office skills, particularly Excel and PowerPoint

Preferred Qualifications:

PMP, PRINCE2 or Agile certification is an asset
Field Services experience is an asset
Technical Network experience is an asset

Indeed #Tech #Technology #Talent #PMP #Network #PM #ProjectManager #AI #ArtificialIntelligence #MachineLearning #ProjectManagement

EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type:
Management

Job Status:
Regular - Full Time

Job Location:
Canada : Ontario : Toronto

Flexible work profile:
Mobile

Application Deadline:02/28/2023

All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.

Created:
Canada, ON, Toronto

Bell, one of Canada's Top 100 Employers.