Director, Communications and Customer Experience - Oakville, Canada - Town of Oakville

Town of Oakville

Verified Company

Oakville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Town of Oakville is a sought-after place to live and work.

With a growing population of over 231,000, Oakville takes pride in being a well-connected community that's at the centre of it all.

Bordered to the south by Lake Ontario, the Town of Oakville has a rich history, a thriving cultural community, abundant green space and an active and engaged population.

The Director, Communications and Customer Experience is a business leader who strategically leads and advances the town's communications and customer service functions towards a vision of a vibrant and livable community for all.

This newly created senior-level leadership position addresses communication challenges and opportunities with thoughtful strategy and implementation focused on customer-centric solutions guided by research, analysis, and innovation.

They oversee the town's communications functions ensuring alignment between communications activities and customer touchpoints to ensure a consistent experience that customers can count on.

They provide senior-level leadership on the direction, development, implementation, and evaluation of comprehensive communications and customer service strategies that align with Council's Strategic Plan and associated four-year action plan.

The Director will lead ServiceOakville in the delivery of exceptional service through online, social media, call center and counter service channels.