Full Time Front of House Lead for The Summer 2023 - Golden, Canada - Heather Mountain Lodge

Description

We are a privately run company, operating a hospitality and heli-skiing business, located outside of Golden, BC.

We deliver Best Day Ever experiences through our companies Heather Mountain Lodge and Great Canadian Heli-Skiing, who have been a part of the Golden community for over 25 years.

Our companies are operated using the Entrepreneurial Operating System to encourage focus, discipline, and accountability in our team.

Our Core Purpose is to inspire our guests to live adventurous lives, by creating and celebrating Best Day Evers.

Our Core Target is to create 10,000 Best Day Ever experiences by 2028.

Our company cultural Core Values include:

• OWN IT. This is your life; own it and grow it. (Self-Accountability)
• SEEK GREATNESS. It's about being better, not bigger. (Commitment to Excellence)
• GO DEEP. Invest in creating longterm relationships. (Build Trust)
• ELEVATE. Set others up for success. (Empower)
• BE WILD. Feed your soul. (Quality of Life)

***Our incredible location based on the doorstep of Glacier National Park gives our team and guests spectacular access to all the beauty and wonders the mountains have to offer. Acting as a much needed rest stop for travelers, or a magical wedding venue in our summer operations or a cozy lodge to house our heli-skiing guests in our winter operations, we pride ourselves in facilitating meaningful and memorable moments for all. We are so fortunate to be a part of the amazing small mountain town community of Golden, British Columbia. Our boutique lodge will not only offer you the opportunity to build meaningful connections with our amazing team as well as guests, but will also provide unbeatable access to enjoy all the adventures we have in our own backyard. If this speaks to your passions and skill set, please send us your resume


POSITION OVERVIEW:

• Welcome and greet guests, create a welcoming environment
• Strong understanding of the menu and specials each day and share recommendations with guests
• Strong understanding of wine in lodge inventory and ability to make meal and wine pairings
• Mastery of the beverage menu
• Work closely with kitchen staff to facilitate smooth meal service
• Receive, enter and deliver drink and food orders in a confident and professional manner
• Responsible for additional tasks at the start and end of each shift including cleaning or any other duties required for the functions of the lodge
• Maintain and support other team members in maintaining clean service areas
• Deliver a high level of guest service throughout the entire meal service for all guests
• Work alongside and support all staff within the lodge.
• Serve as team support in problem solving or decision making while FOH manager is not present
• Support FOH manager in inventory management

WHY WORK FOR US?

• Work within a team environment where each individual is valued and respected. Our passionate leadership team is invested in building trust in our organization and elevating staff to do their very best each and every day.
• Heather Mountain Lodge is home to a large number of our seasonal staff. Our location just off of highway 1 allows staff to choose between utilizing the staff accommodation for the season or commuting from the town of Golden.
• Every team member is encouraged to prioritize a healthy work life balance while following our core value of "Being Wild". Management encourages team members to achieve this by enjoying all of the amenities the lodge has to offer, including our employee lounge area with a bouldering wall and our wood burning sauna.
• Our Lodge sits on the doorstep of Glacier National Park which provides staff easy access to some of the worlds best touring/hiking terrain the mountains have to offer. As our Lodge is based right off of Highway 1, staff can enjoy the lodge life while still having access to the town of Golden in their off time, where you can hike and explore all the trails the area has to offer, or enjoy a dinner in town or a movie night at the theater
• Opportunity for growth within the organization

Starting Wage and Compensation:
- $20 per hour

• Hourly based share of Heather Mountain Lodge Tip Pool
• Full time accommodations and 3 Meals per Day (7 days a week) provided during regular operating seasons $12 per day. Housing is a shared room with 1 other employee and shared washroom with up to 4 employees
• Pay back bonus of $25 per week at the end of the season for full completion of contract term

Term:
June 2nd 2023 to September 23rd 2023

Location:
Heather Mountain Lodge is located 45 minutes west of Golden, BC and 75 minutes east of Revelstoke, BC Google Maps Location

• Job Requirements/Qualifications:
• Previous experience serving and bartending in a highvolume, casual fine dining restaurant is required
• BC Serving it Right Certification is required
• WSET qualifications is an asset
• Previous leadership experience an asset
• Excellent communication, and teamwork skills
• Positive attitude and willin