Customer Services Coordinator - Victoria, Canada - Comfort Keepers

Comfort Keepers

Verified Company

Victoria, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer services coordinator
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Are you a people person with a strong desire to make others happy? Comfort Keepers wants you to join our team_

This role supports the functions of Business Development (BD), Marketing, and Client Relations of Comfort Keepers, while working under the direction of the Franchise.

The Business Development function includes managing all aspects of the sales cycle for the company (attracting new business and increasing/maintaining existing business relationships).

You will work with our schedulers to monitor client communication, intake, and service follow up's.

Comfort Keepers is widely recognized as a leading provider of quality in-home care to seniors and other clients who need help with the activities of daily living.

Our goal is to enrich the lives of our clients as we enable them to maintain the highest possible level of independent living in their own home for as long as possible.

We provide services from Sidney through to James Bay, with over 100 employees. The head office in Sannich is the scheduling and operational hub.

Job Tasks and Responsibilities:

Visit prospective and current referrers/partners to promote Comfort Keepers and cultivate relationships.
Routinely interact with referral sources, care managers, and other thirdparty vendors.
Monitor clients' scheduling concerns, service feedback, followup; and communicate with clients and/or their families regarding the same.
Complete tracking/reporting as required
Conduct, or assist with, market research
Answering incoming phone calls
Speaking with prospective clients
Interact with Caregiving staff to develop relationships and to identify opportunities for client growth.
Exceptional Customer service skills and written/Verbal communications
Previous sales experience is a plus
Previous medical background is an asset but not required.

Qualifications, Skills and Abilities:

Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
An additional asset is experience with programming google maps, and in using CRM systems.
Ability and comfort to travel (Sidney to James Bay) as required to perform the work in the field, access to a reliable car, have a current, valid driver's license and be insurable (travel averages 2 days per week, and mileage is paid)
Comfortable and skilled in business networking, including initiating doing so
Strong customer service skills, ability to build relationships and execute follow through for sake of relationships
Able to work effectively and contribute within a team environment

Work environment:

Typical office environment, automobile (extended time due to travel), community settings, referral source settings (may include standard office buildings, hospitals, residential settings).
Estimated amount of travel: average 2 days per week.
Walking, sitting, and standing with lifting not expected to exceed 15 pounds in weight (this would typically be carrying brochures or supplies for events/meetings, etc.).

Our office serves seniors in Vancouver and surrounding communities, including Victoria, Colwood, Saanich, Sidney, James Bay & Oak Bay

Job Types:
Full-time, Permanent

Salary:
$50,000.00-$55,000.00 per year

Benefits: