Clinic Assistant - Toronto, Canada - University of Toronto

University of Toronto

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Date Posted:04/09/2024

Req ID: 36860

Faculty/Division:
Faculty of Kinesiology & Physl Ed.

Department:
Faculty of Kinesiology & Physl Ed

Campus:
St. George (Downtown Toronto)

Position Number:

Description:

About us:

Your opportunity:

Under the general supervision of the Clinic Manager or Head Therapist, the incumbent provides a range of services in support and operation of the front desk reception in the David L.

MacIntosh Sport Medicine Clinic. This includes providing front desk reception by greeting customers and directing inquiries/requests; handling incoming and outgoing calls; registering patients, ensuring all patient charts are completed; maintaining all appointments for sport physicians, orthopaedic surgeons, consultants, and therapists; invoicing for all patient services including OHIP, provincial or private, and submission and reconciliation of these records; creating and maintain a tracking system for outstanding invoices; managing the sale of products, including assisting patients with fitting of bracing products, producing invoices, accepting payments for services rendered, creating deposit, and reconciling accounts; uploading health care professional's reports and ensuring all relevant documents are available; acting as liaison between hospital administrators, orthopaedic surgeons, laboratories, referring clinics, physicians, drug representatives, and sport organizations; providing scanning, photocopying and faxing services; training and supervising part-time receptionists work study students and assisting with the registration of student therapists; and assisting with the collection of statistical data

Your responsibilities will include:

Scheduling appropriately health care professional appointments and resolving any scheduling conflicts, as well as monitoring status of patients and queue system
Registering, updating and maintaining patient records in the EMR (electronic medical software) system
Providing detailed information on clinic procedures and protocols
Billing, processing invoices, balancing financial transactions against sales on a daily basis as well as informing patients of outstanding balances and missed payments
Liaising with external health service providers to ensure access to services
Training and supervising parttime clinic aides, receptionists, and work study students
Updating statistical data and reports
Understanding bracing products and sizing requirements

Essential Qualifications:

Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
Minimum three years in a clinic setting; sport medicine clinic preferred
Experience handling financial transactions (debit, credit, cheques), handling invoice payments and collections
Experience working with a multipleline telephone system.
Experience using electronic medical record software (OSCAR preferred) and patientinformation databases (FUSION preferred)
Strong interpersonal and communication skills, both oral and written.
Excellent organizational skills; demonstrated attention to detail, problem solving ability and judgement.
Working knowledge of orthopaedic medical terminology and an understanding of bracing supplies is an asset.

Assets (Nonessential):

Working knowledge REDCap software

To be successful in this role you will be:

Communicator
Diligent
Multitasker
Organized
Problem solver
Punctual
Team player

Closing Date: 04/17/2024, 11:59PM ET

Employee Group:

USW

Appointment Type:
Budget - Term

Schedule:
Part-Time - 60% Term position ending in June 2025

Pay Scale Group & Hiring Zone:

Job Category:
Athletics

**Lived Experience Statement