User Support Technician - Mississauga, Canada - Megamind IT Solutions Limited

Megamind IT Solutions Limited
Megamind IT Solutions Limited
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Education:
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

  • Experience: 1 year to less than 2 years

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Webserver backup and recovery operations

Certificates, licences, memberships, and courses:


  • Microsoft SQL Certification
  • Microsoft certified IT professional (MCITP)
  • Certified Management Consultant (CMC)
  • Microsoft Certified Systems Engineer (MCSE)

Computer and technology knowledge:


  • MAC
  • JavaOS
  • Networking software
  • Networking security
  • Internet
  • C++
  • MS Office
  • MS Windows

Security and safety:


  • Criminal record check

Work conditions and physical capabilities:


  • Work under pressure
  • Tight deadlines

Personal suitability:


  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Team player
  • Time management

Screening questions:


  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
  • What is your current field of study?
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week
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