Customer Service - Winnipeg, Canada - ADFAST

ADFAST

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Working at Adfast means being part of a human and technological adventure that began over 40 years ago. We are a manufacturer of eco-friendly adhesives, sealants and insulating foams for sustainable building construction.

Adfast is certified as an Industry 4.0 showcase by the Ministry of Economy and Innovation, due to the interconnectedness of its multiple software, machines and highly automated production lines.

True to our pioneering spirit, what sets us apart and reflects our DNA is imagination, ingenuity, boldness, innovation as well as excellence in chemical and mechanical engineering.

Adfast was recognized for its overall performance and continued growth by receiving the prestigious Canada's Best Managed Companies award. Today, Adfast is a privately held company with nearly 185 employees and 11 offices.

Adfast is currently seeking a Customer Service Agent & Logistic Agent in Winnipeg, MB.

Job descriptions

Under the responsibility of the VP Customer Centers, the Customer service & Logistics agent is responsible of managing incoming and outgoing goods and processing customer orders.

Working Conditions:

Schedule:
Monday to Friday, 40 hours per week. On site

Status:
Permanent

Benefits:
Group insurance, 401K program

Main tasks and responsibilities:

-
Inbounds and outbounds management_

Prepare goods in the warehouse for customer orders
Receive goods from suppliers
Receive goods from our manufacturing headquarters
Replenish shelves and place products in the warehouse and in the frontstore (Adstore)

-
Customer service_

Handle customer requests
Follow up on customer requests
Make changes to orders if necessary
Manage complaints if necessary

-
Customer orders_

Receive and enter orders in our ERP system
Verify the accuracy of products, quantities, and prices
Register and approve orders originating from our B2B ecommerce platform
Verify transport and delivery modalities
Contact carriers who deliver the goods
Complete documentation for carriers
Confirm customer orders
Create quotes according to customer needs
Process the return of goods when necessary
Receive payments
Participate in the continuous improvement of customer service practices

Requirements:

Have relevant sales or customer service experience
Excellent verbal and written communication skills
Possess or be willing to obtain a valid forklift operator's license
Proficiency in the Office suite (Excel, Word, etc.)
Knowledge of SalesForce CRM (asset)
Ability to work physically for several hours

Desired skills:

Ability to multitask and prioritize
Hard working and ambitious
Demonstrate dynamism, positivism and enthusiasm
Ability to communicate and exchange information in a professional manner, both verbally and in writing
Ability to manage stress and to adapt to changes
Ability to solve problems, analyze and followup
Teamwork and communication skills
Organized and structured
Punctual and diligent