Technical Support Technician - Markham, Canada - Book4time

Book4time

Verified Company

Markham, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Founded in 2004, Book4Time is a rapidly growing SaaS company leading the market in cloud-based spa, wellness and leisure activity management software for the world's top hotels and resorts, used by more Forbes 5-Star resorts than any other vendor.

Book4Time manages the end-to-end guest experience for international hotels, resorts, casinos, golf, and private member clubs operating in over 95 countries worldwide and is the preferred solution for some of the world's largest and most prestigious brands.

We're looking for a great person to join the team and help us serve the most prestigious clients in the Spa and Wellness industry.

Responsibilities:

Act as first point of contact for all Employee Technology Support for Book4Time
Take ownership of support requests from beginning to successful completion
Provide high quality employee technology support to the user community in a PC and MAC environment
Maintain a high degree of customer service
Coordinate and implement hardware upgrades and replacements as required
Log all IT support activity in the ticketing system
Keep accurate records and inventories of corporate assets (i.e. desktops, laptops, mobile devices, etc.)
Patching of all Windows and Mac systems
Ensure compliance with, and implementation of Book4Time Corporate IT Standards
Communicate solutions and ideas with local team and IT staff
Build and maintain hardened images for Windows computers
Cultivate opportunities for selfserve capabilities based on understanding of reported issues
Development and maintenance of knowledge content. (Wiki)

What You'll Bring:

Excellent interpersonal skills including demonstrated customer service and relationship building capabilities
Excellent communications skills, oral and written
Ability to deal with, prioritize and organize multiple tasks in a timesensitive environment
Ability to work independently and to meet defined deadlines with minimum supervision
Enjoys proactively analyzing and solving problems

Qualifications:

3 Years+ of IT Experience including working in employee technology support
Knowledge of Microsoft and Apple desktop operating systems (managing, configuring and trouble shooting)
Knowledge of mobile devices such as phone and tablets (managing, configuring and trouble shooting)
Network troubleshooting skills
Experience with IT Service Management Tools
Experience providing handson and remote end user support
Experience supporting Windows 11, Office 365, Slack, Gsuite, Zoom, Genesys and Apple OS
Professional certifications and training including CompTIA A+, ITIL V3 and Project management are an asset
Familiarity with Compliance Standards (PCI, SSAE 16)

The Perks: