Billing Coordinator - Newmarket, Canada - Util-Assist Inc.

Util-Assist Inc.

Verified Company

Newmarket, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

BILLING COORDINATOR

Who We Are:

Util-Assist is a leading consulting company to electric, water, and gas utilities, with customers throughout Canada and the United States.

Utilities today are undergoing an exciting digital transformation; the widespread deployment of smart grid technologies and renewable energy sources is colliding with customer demand for electric vehicles, energy savings, and better customer experiences to produce a dramatic shift in how utilities do business.

Util-Assist is at the forefront of that shift.

Our vision is to be the trusted partner in driving digital innovation that reshapes the utility landscape.

To bring that vision to life, Util-Assist is leading the way in helping utilities take advantage of the latest developments in utility IT, with growing practices for data analytics and customer experience consulting building on our well-established smart meter procurement and implementation management services.

Our managed services division provides a variety of services to utility customers, including outage management, hosted billing, and intelligent monitoring services.

Teamwork is key to the success of the Util-Assist family; mutual respect, cooperation, and honesty are hallmarks of our principles.

We offer a range of energizing, multi-disciplinary careers in a high-tech industry, with great potential for development and advancement as both the industry and our company continue to grow.

Util-Assist's new hybrid/remote-friendly work model allows us to effectively engage and support our staff by offering a diverse range of employment options, whether in office, on a hybrid schedule, or fully remote.

Using technology that maximizes performance, our staff work wherever they can best serve our customers productively and efficiently, with the support they need to be most effective.

We are firmly committed to fostering a welcoming, positive, and diverse workplace.

Thanks to our outstanding culture, we are the proud recipients of several national and local awards, including the Employee Recommended Workplace Award (three years running), the York Region Business of the Year award, and the Newmarket Large Business of the Year Award.

What We Need:

The Billing Coordinator is responsible for supporting our utility clients with day-to-day billing and call center operations.

What You'll Do:

Oversee, track & process payment files (PAP, lockbox, web payments, cheques, EFT) daily
Complete daily collection processes
Perform batch checks & cycle validations
Manage service orders for collection and cashiering related requests
Answer incoming customer inquiries (both clients and general public)
Input or enter data through a manual or automated process
Manage reporting (Teleworks, consolidated usage, developer listings, customer counts, month end and year end reporting)
Produce daily, weekly, monthly statistics for reporting
Update business process documentation and SOPs, as required
Participate in adhoc projects and other tasks that may be assigned

What You'll Bring:

Experience and Education:

Postsecondary education in Commerce, Accounting or Bookkeeping is desirable

Skills:

Strong analytical and problemsolving abilities
Superb communication and interpersonal skills
Capability to function in a selfdirected manner in a team environment
Ability to plan work and meet deadlines
Outstanding customer service skills
A strong commitment to customer and corporate objectives
Proficient documentation skills
Bookkeeping experience or other financial skill set is desirable

Working Conditions:

Hybrid office environment
A successful SIN and passport clearance along with a police vulnerability check is required

What We Offer:

A competitive base salary
Worklife balance with flexible working arrangements (including working from home during the pandemic)
The opportunity to work with an innovative company that is on the leading edge of technology
Plenty of opportunity for career advancement in a fastgrowing company
A resultsdriven environment
True team collaboration
A fun, social, awardwinning culture

Company Benefits:

EAP (Employee Assistance Program)
Hybrid workforce
Flexible working hours
Career development opportunities
Parental leave topup
Three (3) month waiting period to be enrolled into benefits for a fulltime employee
Benefits (through Sun Life) 90% employer paid, 10% employee paid
Vision $200 every 24 months
Dental 80% for preventative and basic procedures, with a max $2,500 per person every 12 months
Long term disability 75% of your monthly basic earnings up to a maximum of $8,000
Life insurance employee life $25,000, spouse $10,000, child $5,000
Retirement Plan 3 month waiting period to join, matching by Util-Assist begins after 1 year of employment
Matching 14 years: up to 2% of earnings
Matching 57 years: up to 3% of earnings
Matching 8