Epic Application Analyst - Toronto, Canada - University Health Network

University Health Network

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

EPIC APPLICATION ANALYST - CADENCE/PRELUDE/MYCHART MONTHS)

Posting #: 926872

Union:
Non-Union

Site:
Atrium on Bay

Department:
UHN Digital

Reports to:
Senior Application Manager

Hours: 37.5 per week

Salary:
$35.83 to $44.79 per hour (To commensurate with experience and consistent with UHN compensation policy)

Status:
Temporary Full-Time Months)

Posted Date:
Nov 23, 2023

Closing Date:
Until Filled

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education.

The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education.

With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers.

UHN is a caring, creative place where amazing people are amazing the world.

Position Summary

Duties

Application testing of new releases, upgrades, fixes and other product changes;
Working with other Digital teams to ensure high service levels are maintained;
Provide customer service in the form of end user meetings (clinical or business); attend and/or facilitate monthly established end user meetings or ad hoc meetings;
Document system problems and resolutions for future reference;
Exercise ITIL Change Management principles/techniques;
Participation in organizing and conducting weekly team meetings and huddles;
Work closely with the Project Management Office (PMO) and clinicians to implement the UHN Digital, Technology and Innovation portfolio strategy;
Other duties may be assigned consistent with the job classification.

Qualifications

Undergraduate Degree required in Computer Science, Math, Health Informatics or related field or demonstrated mastery of the relevant material.
Excellent customer service skills required
Excellent Incident and Problem management skills including analytical and problemsolving skills
Able to effectively deal with high priority unscheduled tasks and problems
Excellent prioritization and organization skills
Excellent interpersonal, verbal and written communication skills
Working knowledge of HL7 standards and interfaces; or some other recognized industry standard an asset
Selfmotivated team player who is able to work with mínimal supervision on simple to moderately complex tasks
Able to work with multidisciplinary teams in a positive and productive manner
Experience with hardware and/or software vendor relations an asset
Experience working with interfaces an asset

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks.

It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, onsite gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.