Visitor Services Specialist - Canmore, Canada - Government of Alberta

Description

Job Information
Job Title: Visitor Services Specialist
Job Requisition ID: 56970
Ministry: Forestry and Parks
Location: Canmore Nordic Centre - Canmore
Full or Part-Time: Part-time, casual (occasional)
Hours of Work: Up to 40 hours per week, on demand
Permanent/Temporary: Wage, Casual
Scope: ​​​​​​​Open Competition
Closing Date: May 2, 2024

Classification and Salary :
Admininstrative Support 3 (AS3) based on up to 40 hours per week:
$ $26.81 per hour

In addition to regular wages, regular Wage employees receive 11.2% in lieu of benefits and vacation leave:

• 5.2 percent of regular wage earnings instead of paid holidays

• 6 percent of regular wage earnings instead of annual vacation pay

In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:

• $3.25 per hour for weekends and holidays

• $2.75 per hour for evenings

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta's parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information on Park locations visit:

Role Responsibilities

Are you looking for a great casual employment opportunity that can extend summer and winter. Do you have excellent customer service and communication skills to provide information to visitors to make sure they have the information they need to enjoy their experience at the Canmore Nordic Centre? If so, apply today

The Canmore Nordic Centre Provincial Park (CNCPP) is a world class year-round Park venue for recreational and high performance sport opportunities, operated by the Government of Alberta (GoA), via the Kananaskis Country Region's Parks Operations Division of Alberta Environment and Parks (AEP).

To learn more about the CNCPP and what it has to offer, follow this link:

The Canmore Nordic Centre (CNC) Provincial Park welcomes over 800,000 visitors per year to the site for Nordic skiing, mountain biking, hiking, weddings and events. This 4 season Provincial Parks also plays host to over 100 events annually including local, provincial, national and international events. The CNC is the host site of the National Teams and International Training for Nordic, Para Nordic and Biathlon.

Highlights of responsibilities include but not limited to :

Visitor Experience and Customer Services
1 . Provide information services and reception for CNCPP, Kananaskis Country and area ;

• Provide professional and courteous in-person, telephone, and e-mail information on recreational activities, facilities, events, ski passes, Kananaskis Conservation Pass, pricing structure, trail conditions, public safety issues, tourism opportunities and general area information;

• Update current trail and weather reports, site and area event schedules on public information boards, social media and site kiosks;

• Record necessary safety, accident, or wildlife occurrence information and really information to Kananaskis Emergency Services when needed;

• Receive and appropriately handle visitor comments and suggestions for improvement.

2. Process CNCPP day ticket and season passes, Kananaskis Conservation Pass and other related products :

• Provide customers with CNCPP day tickets and season passes;

• Utilize Point of Sale (POS) system(s) – AEP POS (ASPIRA) and complete daily cashouts;

• Assist with POS management in collaboration with ASPIRA support staff and Service Alberta;

• Accurately and efficiently process all cash, debit and credit card transactions and reconciliation;

• Record and organize statistics for public visitation and interaction as required;

• Provide users with assistance in purchasing the Kananaskis Conservation Pass.

3. Support with the occasional operation and trail services

4. Assistance with Volunteer Program Administration

• Sign in and out of volunteers; and

• Entry of volunteer information, hours reporting, etc.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.