Analyst, Managed Security Services - Mississauga, Canada - CDW

CDW

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Forsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.

_ This role will support our Mississauga, Ontario area Security Operations Centre, and can be based from the Toronto area, or remotely from elsewhere in Canada. For this role, we're seeking an individual with a strong background in SIEM tools (IBM QRadar, Splunk, Exabeam, Sumo Logic)_

The Analyst - Managed Security Services - Incident response, provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence.

The Analyst focuses on developing their knowledge and technical expertise.

What You'll Do:

24x7 Support (70%)

Monitors and responds to incident queue from SIEM/ticketing solution
Performs deep analysis of cybersecurity incidents in the SIEM & other security solutions deployed in the environment
Identifies efficiencies and improvements in workflow, thus reducing falsepositives in client environments
Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
Creating SOPs (Standard Operating Procedures) around security related processes if needed
Assess security controls and evaluate security posture of organizational internal controls
Stay up to date with adversary tactics, techniques, and procedures (TTPs)
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to leads

Professional Development (30%)

Gain knowledge and handson capability of incident response tools
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by the Manager

What You Need to Succeed:

Must-have:

Bachelor's degree (B.A./B.S.) or 3year diploma in Engineering, Computer Science, or a Technology related field
Managed Security Services certifications may include, but are not limited to: QRadar; SANS GCIA, GCIH, Splunk, LogRhythm, Proofpoint, CrowdStrike, Sentinel One, RSA NetWitness, Threat Grid, or similar technology certifications

Other Position Requirements:

Positive influence on the floor
Keen interest in Cyber Security with foundational knowledge of network and endpoint security technologies including;
Packet Capture (PCAP) Analysis using Wireshark
Experience of network investigation, event analysis, escalation and reporting procedures
Knowledge of Windows based Server operating system including file system, registry function, permission and privileges settings
Windows system internals, basic knowledge of PowerShell
Linux Kernel and basic scripting (Bash/Python) knowledge
Good understanding of company products and services and IT infrastructure systems
Ability to investigate less complex problems where analysis of data requires evaluation of identifiable factors from multiple IT infrastructure systems
Ability to establish positive working relationships and contribute to measurable team and/or organizational objectives in a consulting environment
Good ability to achieve high level of Customer Satisfaction on all engagements
Ability to work under mínimal supervision, using latitude for independent judgment
Good verbal and written communication skills
Good Word, Excel, Visio, PowerPoint, and Outlook skills

Nice-to-have:

Previous work experience in a Managed Services Security Operations Center

Essential Functions:

The position is part of a 7 days a week, 24 hour per day managed services operations. To provide the required coverage, must be willing to work on rotational shifts and overtime, if needed.

Who we are:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom.

Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates.

With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us:
Culture, coworkers, careers. CDW is not only the People Who Get IT, but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you'll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self-and your best ideas-to CDW. Because diverse perspectives bring forth better problem solving-and better solutions for our customers on a rapidly evolving technology la