Bilingual (French) Customer Service Representative - Calgary, Canada - Advanced Orthomolecular Research

Advanced Orthomolecular Research

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

AOR is one of Canada's fastest growing Nutraceutical health supplement organizations. Our market leading premium products are manufactured and distributed primarily to specialty retailers throughout Canada and the United States.

Responsibilities

Learn and maintain high level product knowledge of AOR products to help educate customers
Promote AOR's brand and products and capture opportunities to upsell or cross sell AOR products
Maintaining up to date and accurate customer files
Handling customer credits
Supply relevant marketing materials to customers and fellow staff to ensure informational needs are met
Resolve customer complaints in a positive, timely, win/win manner. Document issues and actions taken in accordance with company processes for future problem analysis and elimination.
Answer all technical questions on nutrition and our product line for customers via the phone, tickets and live chat.
Receive monthly training on new and existing products.
Investigate complicated customer questions with the research team, and occasionally the Quality Control team.
Make suggestions on AOR products for customers based on a condition or symptom they might be trying to correct
Assist the Customer Excellence Manager as necessary
Assist Marketing, Shipping, and Finance department
Work synergistically with the both the Internal and External team

Qualifications and Skills