Customer Service Representative - Gloucester, Canada - Enterprise Holdings

Enterprise Holdings

Verified Company

Gloucester, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch.

This role is available as regular part time.

Branch Location: 1003 Airport Parkway Private, Ottawa ON K1V 2C1

This is a Part-Time Position That Pays $ 18.00 / hour, as well as opportunities for supplemental monthly income based on performance.

Responsibilities:

Take incoming calls

- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, checkins and exit kiosk transactions
Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties jobrelated duties as assigned

Qualifications:

Must be at least 18 years old
High School Diploma
Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
Must have a valid Canadian G2 or G driver's license with no more than two chargeable moving violations or accidents within the last three years.