Help Desk Technical Support Specialist - Montréal, Canada - Direct Travel

Direct Travel

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview

As a Help Desk Technical Support Specialist, on our IT team, you will be working directly with the internal client to deliver IT services and solutions.

This role will require communication and interaction with multiple teams to ensure service levels are maintained.

You will also troubleshoot issues and will provide a work around to problems to ensure that service is restored as soon as possible.

Responsibilities:

Technical Responsibility

Troubleshooting incidents and restoring service as soon as possible

Installing and configuring computer networks

Planning and implementing network security measures

Monitoring network performance and troubleshooting issues

Configuring firewalls, routers and switches

Liaising with vendors and other IT personnel for problem resolution

Documenting tickets within Freshdesk and providing regular status updates to multiple stakeholders

Able to multitask and make priority decisions is a fast-working environment

Computer hardware installations, relocations, service and repair.

Provide systems access to remote Users/customers.

Provide appropriate and timely service and support to all customers.

Ensure that a timely equipment ordering process is established and followed.

Ensure that an adequate equipment inventory is maintained.

Responsible for creating/changing User Accounts, Mailboxes, Teams, Intune, and Active Directory

Telephone System Support

Responsible for Ring Central Telephone System IMAC (Install, Move, Add, Change)

Responsible for monitoring work performed on telephone system by service provider

Provide appropriate and timely service and support to all customers.

Follow-up to ensure complete customer satisfaction.

Ensure that a timely equipment ordering process is established and followed.

Ensure that an adequate equipment inventory is maintained.

Software products services and support

For the following software products:

Ring Central

Visionware (Agentware)

Sabre GDS

Apollo by Galileo GDS

Sureware

Helpdesk software - Freshdesk

Desktop environment i.e. Windows 10/11