Bilingual Helpdesk Analyst - Moncton, Canada - Wipro
Description
Basic understanding of retail business within oil and gas industry and upstream/downstream business classification.- Knowledge of different business model operation within downstream distribution eg. DODO model (Dealer Owned and Dealer Operated)
- Basic knowledge about of a retail station infrastructure set up like POS, pumps, pinpads, scanner etc.
- Understanding of the client's products and their possible technical realization
- Safe use of computers and systems
- Updates himself/herself regularly with Company policies on Information Security Management System
- Ensure adherence to legal & regulatory requirements as applicable to the nature of work
- Ensure adherence to Customer's policies & procedures and access rights compliance
- Cooperate with Compliance and Security officers with Security Investigations
- Responsible for meeting individual productivity and quality targets with focus on personal growth and development " "
- Carry troubleshooting steps and provide resolution on card transaction Issues, profile maintenance, card settlements, reconciliations, retail telecom issues and POS (Point of Sale) related issues.
- Incident Log and track calls in the designated system(s), prioritize, escalate and follow up outstanding jobs and ensure timely resolution to achieve customer satisfaction.
- Identify trends in the site calls and develop documentation to address these mostoften reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
- Other duties may be added and/or assigned as needed.
Salary:
From $20.00 per hour
Benefits:
- Casual dress
- Dental care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Ability to commute/relocate:
- Moncton, NB: reliably commute or plan to relocate before starting work (required)
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