Consultant NetBackup - Quebec, Canada - Keasis

Description

Inviting applications for the role of [Consultant], [Veritas NetBackup]

The purpose of this job is to provide all aspects of NetBackup administration and provide

technical guidance and support to junior (L1) NetBackup administrators.

This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

Qubec, Canada - Onsite

Responsibilities

 Managing and Troubleshooting day to day backup operations

 Defines policies and standards for the use of NetBackup.

 Manages all NetBackup application infrastructure changes (Change & Configuration management)

 Capacity management, etc. for bottlenecks & issues

 Ensure quality standards in release.

 Take care of incidents, escalate to CLIENT or 3 rd parties as necessary.

 Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based

on business needs.

 Work with the right teams within Genpact, CLIENT or 3 rd parties for the

implementation of change

 Follow the required policies and procedures for the incident, problem and change

management.

 Ensure service performance expectations are met with service levels and quality.

 Raise/escalate any service-related issues and risks to Genpact Track lead and/or

CLIENT Track Lead

 Knowledgeable about the Tape Backups and related troubleshooting methods.

 Well versed with basics of Operating systems such as Linux, Windows, Solaris etc.

 Hands-on experience with Tape Libraries and how they are handled.

 Has knowledge on Tape encryption.

 Hands-on experience on NDMP Backups and their configuration.

 Hands-on experience on NetBackup Catalog recovery and its procedures.

 Knowledgeable about Exchange backups.

 Hands-on experience on NetBackup installations, upgrades on all levels (Master

Server, Media Server and Clients) on Windows as well as UNIX.

 Hands-on experience with troubleshooting on restores.

 Must have good trouble shooting and analytical skills.

 Excellent communication skills (verbal and written).

 High energy, results driven person with strong interpersonal skills.

 Able to work under minimal supervision.

Qualifications we seek in you

Minimum Qualifications

 Graduate or postgraduate in Technology with Computers or Information Technology

(IT) stream.

Preferred Qualifications/ Skills

 Capital Markets Domain knowledge is preferred.

 Knowledge of Information Technology Infrastructure Library (ITIL), integration

across Incident, Problem & Change (IPC) Management.

 Knowledge about other products like BMC Control-M(CM), Cross File Transfer

(CFT), Connect Direct and NetBackup is preferred.

 Basic understanding of IT infrastructure and troubleshooting.

 Technical and system expertise in relevant IT workstreams.

 Strong analytical and problem-solving skills.

 Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.

 Specialized knowledge in specific areas allowing them to tackle intricate problems.

 Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.

 Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.

 Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.

 Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.

 Strong communication skills (written and verbal).

 Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.