- Helping users make the most of their Windows/Mac workstations, iPhones, printers, handhelds, tablets and other devices through their entire lifecycle
- Organizing workspace to help keep it an efficient and pleasant place to do work
- Providing connectivity to desk areas and assisting remote users with basic connectivity support to ensure they can communicate with the systems they need (WiFi/Ethernet/VPN) in and out of the office
- Onboarding new users and other day-to-day IT support tasks as coordinated by a central support ticketing system
- Working on Active Directory configuration, access rights management, Microsoft 365 Admin, Exchange Admin, Intune and other day to day technology support tasks as coordinated by a central support ticketing system
- Aiding in the process of inventory, stock for IT equipment, and our organizing our workspace
- IT hardware setup according to a set of processes and procedures (ie. hotel desk maintenance)
- Identifying recurring support issues and investigating ways for us to adjust our processes to help reduce incoming tickets
- Becoming proficient in creating and publishing user and admin documentation
- Configuring automations and workflows to improve ticket management within Jira
- You have 2-3 years of hands-on experience as IT support in a medium-sized or enterprise environment
- You have experience with, or are familiar with the idea of a ticketing system (Jira, Zendesk etc.)
- You are comfortable working within a Windows or MacOS environment as well as a Windows networking environment
- You are comfortable or familiar with Microsoft Office Suite
- You possess a strong command of the English language – both written and verbal with a knack to communicate complex IT issues to a wide range of audience members from full-stack developers to finance team members
- You are comfortable with providing support to a remote as well as in-person user in a professional manner
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You are able to leverage various forms of resources (searching online, reaching out to vendors, searching internal knowledgebases, checking with colleagues) to solve issues
- You inspire breakthrough thinking and continuous improvement
- Your adaptiveness allows you to learn new systems, software tools and processes as the market landscape changes
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- You are proactive in identifying the root cause of issues and developing solutions
- Your passion for your work is paralleled by your passion for getting outside and living it $69,000 - $86,000 a yearA reasonable estimate of the pay range is $69,000 - $86,000 CAD at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer. Equal Opportunity Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values. Design your Purpose. Live our Values. DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration. COMMIT. Set and deliver on bold objectives as we collectively raise the bar. LIVE IT. Deepen your connection to nature and live your most purposeful life. LEAVE IT BETTER. Create a better world, together.
-
Technical Support Specialist
2 weeks ago
BeBee Professionals is looking for a Technical Support Specialist to join our team in Vancouver. · The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and gui ...
-
IT Support Specialist
2 weeks ago
Doctors of BC Vancouver, Canada Full timeJob Details · Description · At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward. ...
-
Help Desk Support Specialist
2 weeks ago
Help Desk Support Specialist · beBee Professionals is looking for a Help Desk Support Specialist to join our team in Vancouver. The successful candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. · Requir ...
-
IT Support Specialist
4 weeks ago
Imperva Vancouver, CanadaImperva a Thales or virtually, through remote control software and/or over the phone to users located throughout the globe. Key Areas of Responsibilities: Provide tier 1 support to Imperva's worldwide employees on all IT matters (system, network, accounts, · Help build and main ...
-
IT Support Specialist
3 weeks ago
Website Design Valley Vancouver, CanadaAbout Us: · Website Design Valley is a leading digital agency specializing in creating innovative and custom web solutions for businesses of all sizes. We pride ourselves on delivering exceptional service and creative solutions that meet our clients' needs. We are seeking a skill ...
-
IT Support Specialist
3 weeks ago
Sanctuary Cognitive Systems Corp. Vancouver, CanadaYour New Role and Team · Sanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a skilled and motivated IT Support Specialist to join our Enterprise IT team. Reporting to the Director of IT, you'll gain a comprehensive understanding ...
-
IT Support Specialist
3 weeks ago
T-Net British Columbia Vancouver, CanadaSanctuary, a world leader in building AI-based control systems for humanoid robots, is looking to hire a skilled and motivated IT Support Specialist to join our Enterprise IT team. Reporting to the Director of IT, you'll gain a comprehensive understanding of our infrastructure an ...
-
Customer Support Specialist
1 week ago
EightSix Network British Columbia, Canada Part time / Full timeJob Description · About Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looki ...
-
Customer Support Specialist
1 week ago
InTime Vancouver, CanadaAbout Us: We are a dynamic SaaS company providing innovative software solutions to Public Safety organizations across North America. Our commitment to innovation and client satisfaction is at the core of our business values. As we continue to grow, we are looking to expand our te ...
-
Senior IT Support Specialist
2 weeks ago
Article Vancouver, Canada Permanent - Full timeSenior IT Support Specialist · Hi there, we're Article. We're an online furniture company creating remarkably better furniture experiences one sofa at a time. As the Senior IT Support Specialist, you'll play a pivotal role in ensuring the reliability and efficiency of our netw ...
-
Senior IT Support Specialist
2 weeks ago
Article Vancouver, Canada OtherHi there, we're Article. We're an online furniture company creating remarkably better furniture experiences one sofa at a time. As the Senior IT Support Specialist, you'll play a pivotal role in ensuring the reliability and efficiency of our network systems, provide advanced tech ...
-
IT Support Specialist
3 weeks ago
Imperva Vancouver, CanadaImperva a Thales Company is looking for an exceptional Helpdesk Engineer to join the Global IT Team. In this role you will be working in a fast passed environment by providing efficient, first line support in-person or virtually, through remote control software and/or over the ph ...
-
Sales Support Specialist
3 weeks ago
Medline Vancouver, CanadaSales Support Specialist ( Job Number: · SAL0103FS ) Primary Location · : US-SC-Columbia Other Locations · : US-SC-Charleston, US-SC-Greenville Description · JOB SUMMARY: To gain exposure to all aspects of the Sales Representative position, contribute to ...
-
Sales Support Specialist
1 week ago
Medline Vancouver, CanadaSales Support Specialist ( Job Number: · SAL0103J4 ) Primary Location · : US-MD-Baltimore Other Locations · : US-DC-SM - Washington DC Description · JOB SUMMARY: To gain exposure to all aspects of the Sales Representative position, contribute to efforts to ...
-
Peer Support Specialist
5 days ago
BC Centre for Excellence in HIV/AIDS Vancouver, Canada temporaryPeer Support Specialist · BC Centre for Excellence in HIV/AIDS – Hope to Health Supervised Consumption Site · Please note: Only Canadian Citizens, legal residents or residents with a legal work permit will be considered. · STATUS: This is a temporary part-time position · HOURS O ...
-
Peer Support Specialist
1 week ago
BC Centre for Excellence in HIV/AIDS Vancouver, CanadaJOB: · Reporting to the Clinical Operations Manager, the Peer Support Specialist (PSS) assists clients in supervised consumption as part of harm reduction. The PSS shares their own consumer knowledge and lived experience of mental illness/substance use and experience to assist i ...
-
.gif)
Learning Support Specialist
2 weeks ago
City of Vancouver Vancouver, CanadaRequisition ID: 41602 · Organization · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistentl ...
-
Trade Support Specialist
3 weeks ago
CC&L Financial Group Vancouver, CanadaWhat You Bring 1 to 2 years of trade operations experience in Investment Management or related field · Relevant education and certifications an asset · Proficient in MS Office applications (Word, Excel, Outlook and PowerPoint) · Effective communicator in both verbal and written ...
-
Learning Support Specialist
2 weeks ago
City of Vancouver Vancouver, Canada Regular Full timeRequisition ID: 41602 · Organization · Located on the traditional, ancestral and unceded lands of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consisten ...
-
Bilingual Customer Support Specialist
2 weeks ago
Push Operations Vancouver, Canada**L'entreprise**: · Push est une plateforme tout-en-un qui soutient la croissance et l'évolution des entreprises en simplifiant la gestion des ressources humaines, des bulletins de salaire, du suivi du temps et de la planification. Notre mission consiste à permettre à nos clients ...
IT Support Specialist - North Vancouver, Canada - Arc'teryx
Description
Your IT Support Specialist Opportunity at ARC'TERYX: As our next IT Support Specialist, you will be responsible for end user support, equipment refreshes, peripheral setup and connectivity tickets for a wide range of users. While dealing with a large volume of requests with a wide range of complexities, prioritization, communication and collaboration skills are essential.Being a part of the Technology Support & Operations team, you will have the opportunity to interact and work with a wide range of departments from Customer Service to Video Editing, to Logistics, to Design and many more. Your support will help to enable their success and in turn, you have the unique opportunity of sharing in the success of every aspect of Arc'teryx. Meet Your Future Team: The Technology Support & Operations team is responsible for all aspects of how people access technology in their day-to-day work. We host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization. We are passionate about our products and the outdoor experience and enjoy being a key contributor in supporting and enabling the Arc'teryx brand.If you were an IT Support Specialist now, here are some of the core activities you would be doing:
Here are some of the things you could be working on in the future:
Are you our next IT Support Specialist?
