Sales Support Associate Ii - Vancouver, Canada - Coach

Coach

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Sales Support Associate Job Description

The Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a wellmaintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role._

Sample of tasks required of role:

STOCKROOM /

WAREHOUSE:
_

Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stock room daily; to include offsite / remote warehouse as applicable
Shift/organize product in the stockroom; react to sell through and make room for new product
Manage stock levels/product ownership in backofhouse and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
SALES FLOOR:_
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell through and execute visual merchandising needs.
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Upkeep housekeeping standards
ADDITIONAL REQUIREMENTS:_

Experience:
Preferably
1- 3 years of previous retail experience (cashier/stock experience, sales etc.)

Education:
High school diploma or equivalent; college degree preferred.

Technical:

Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Physical:
Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required.

Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

Schedule:

Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

_Note__:

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.