Support Worker - Toronto, Canada - Legal Aid Ontario

Legal Aid Ontario

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Bio
Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job.

It's an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Primary function

The primary function of the job is to perform a variety of client-focused administrative duties including front-line, in-person, client services.

It is an LAO work-based role.

Home Location:
North York Family Law Service Centre

Secondary Location: 45 Sheppard

Reports to:
Lawyer Manager, Toronto North Family Law Service Centre

Key accountabilities

Reception and filing activities including answering a high volume of telephone calls and in person inquiries
Providing information to clients and lawyers on the phone and/or in person regarding legal aid processes and/or the status of their file
Scheduling and rescheduling appointments for clients and booking interpreters when required
Reviewing referrals for conflicts and financial eligibility, triaging and assigning them under the guidance of the Lawyer Manager or a staff lawyer
Making referrals to other agencies or services when appropriate
Supporting the Toronto Family Law Service virtual triage line as needed
Opening mail, receiving faxes, and matching the correspondence with existing client files
Filing paper documents and inputting client file information into Legal Files and the PeopleSoft system
Processing amendments, authorizations etc. in PeopleSoft system
Monitoring the status of outstanding certificates
Recording statistical data and entering this data into the appropriate system
Checking and maintaining the FLSC's conflict database and entering pertinent notes for each client contact
Monitoring and reporting client complaints to Lawyer Manager
Equipment and usage tracking, including maintaining uptodate equipment inventory, and recording and reporting copier usage (Excel skills)
Acting as Health and Safety Representative and Fire Warden for the FLSC
Performing other duties as assigned

Required skills & experience

Familiarity with family law, Legal Aid Financial and Legal Eligibility Guidelines and LAO policies and directives

Exceptional verbal and written communication skills

Experience in an office environment and proven ability to deal effectively with vulnerable clients on the phone and inperson
History of outstanding client service and effective conflict resolution skills
Teamoriented and wellmannered
An ability to multitask effectively in a busy work environment
Sound organizational skills to ensure the accuracy of information and to maintain control of a variety of administrative of tasks
Demonstrated ability to use latest communication technologies including Smartphones; and iPhone.
Must have intermediate knowledge of the following Microsoft programs; Word, Excel, PowerPoint. Experience with Access would be an asset.
Fluency in French is an asset

This position is represented by the OPSEU and the employee will be governed by the provisions of the collective agreement and union dues will be deducted bi-weekly from date of hire

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Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to diversity and inclusion. Accommodations are available upon request.

Legal Aid Ontario encourages applicants from equity seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis descent, persons with disabilities, women, members of racialized communities and the 2SLGBTQ+ community.

We recognize the value of diversity, equity and inclusion and are committed to addressing systemic barriers, and attracting and retaining diverse staff.

All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Equity Statement

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO.

LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing,