Cocktail Server - Ottawa, Canada - Hard Rock Cafe International (USA), Inc.

Hard Rock Cafe International (USA), Inc.

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Overview:
The Casino Server is responsible for taking the guests through the key phase of their Hard Rock experience.

As a Hard Rock Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

We are looking for full time cocktail servers to join our team. Must be available to work flexible shifts Monday through Sunday. Must have your own method of transportation to the Casino. Full Time employees receive full benefits, matching pension plan, paid vacation and sick time & much more

Responsibilities:

Taking guests' orders
Handling cash & other forms of payment
Making proficient sales transactions using a pointofsale system
Properly checks I.D.s for guests who appear to be under 30 years old
Demonstrating responsible alcohol service
Demonstrating impeccable product knowledge
Suggestive selling using proven techniques
Answering questions accurately and politely
Satisfying any/all needs of the guests regularly double checking back with guests throughout their experience
Maintaining a clean & organized section including prebussing & table maintenance
Performing opening, closing & side duties setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
Demonstrating knowledge of all table/station numbers
Directing guests to areas & restrooms
Creating memorable experiences
Entertaining guests with AMPLIFIED SERVICE
Lives the Brand

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Must be at least 19 years of age
Follows all food safety & sanitation procedures
Must be Smart Serve certified
Practicing all general safety standards
Performing duties which require bending & reaching
Lifting & transporting up to 25 pounds
Standing or walking, for up to 8+ hours
Maintaining a wellgroomed appearance ("having a plan")
Following all uniform guidelines
Recycling products, where possible
Remaining calm in a hectic, fastpaced atmosphere
Demonstrating a high level of organization, attentiontodetail and a senseofurgency
Displaying a positive and outwardly friendly attitude toward guests
Maintaining HRC's 5 core Values and Mission Statement

SKILLS

Remaining calm in a hectic, fastpaced atmosphere
Demonstrating a high level of organization, attentiontodetail and a senseofurgency
Displaying a positive and outwardly friendly attitude toward guests

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
The Casino environment is hectic, fastpaced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

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Hard Rock Ottawa values diversity and is an equal opportunity employer.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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