Employment Verification Supervisor - Belleville, Canada - TruckRight Data Management Inc.

TruckRight Data Management Inc.

Verified Company

Belleville, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Here We Grow Again - Are you tired of working at all hours? Looking to eat dinner at a normal time? Really wish you could attend all the garage sales held on weekends? If so, then this could be the position for you

$37,000 - $41,000 Annual salary

Summary/Objective
***The Employment Verification Supervisor position is responsible for supervising a team of Employment Verification Specialists. Maintaining effective customer service for all TruckRight customers by utilizing excellent, in-depth knowledge of the Transportation Industry as well as team members within the Department.

Essential Functions
Responsible for the day-to-day supervision of the Employment Verification Specialist department. Providing leadership and direction to the team to ensure that an excellent standard of service is provided and maintained.

Develops and implements policies.
Responsible for employees' coaching and development.
Partners with the management team to align the department policies and systems with the company's objectives.
Oversees customer issues and ensures effective and longterm problem resolution.
Develops and implements procedures pertinent to the effective and efficient operation of the Department.
Monitors programs and procedures to ensure ontime delivery and customer satisfaction.
Develop and maintains an indepth working knowledge of the TruckRight systems and processes.
Sets performance standards to meet the service goals of the company.
Coaches the team in order to achieve high performance.
Structures the training agenda for department members.
Measures Representatives' performance and makes employment decisions.
Provides feedback to the company regarding service failures or customer concerns.
Provides feedback to the operations team to ensure all customers have accurate and timely information on order status and/or changes.
Works continually towards selfdevelopment to stay current on customer service, sales, and supervisory procedures & practices.
Assists Representatives, Reps/Dealers/Sales in troubleshooting orders that require special handling.
Responds to customer inquiries and problemsolving in a professional and effective fashion.
Acts as a resource in resolving customer issues brought to the Department by utilizing excellent TruckRight process knowledge and strong skills in negotiating.
Ensure the full implementation of the Customer Services strategy across the business.
Ensure that the Customer Services function operates effectively and that the functions' activities are aligned to departmental and Company objectives.
Ensure that all customer inquiries are satisfactorily managed
Ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to customers.
Represent the Customer Services function as an active member of the Senior Management Team.
Actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries.
Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
Participate and contribute to relevant management meetings.
Promote effective communication throughout all levels of the Customer Services function.
This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.

Competencies

Communication Proficiency.
Customer/Client Focus.
Decision Making.
Discretion.
Flexibility.
Leadership.
Problem Solving/Analysis.
Results Driven.
Teamwork Orientation.
Technical Capacity.
Supervisory Responsibility

This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.