Internal Telephone Claims Officer - Halifax, Canada - Halifax Regional Municipality (HRM)

Halifax Regional Municipality (HRM)

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

7678BR - Internal Telephone Claims Officer

Under the direction of the Manager of Risk and Insurance Services, the Internal Claims Officer is responsible for the investigation, negotiation and settlement of routine claims submitted by the public to HRM or by HRM.

In addition, this position will be responsible to provide support to the Claims Officers as may be required.

DUTIES AND RESPONSIBILITIES

Provide prompt, courteous, accurate and fair claims service to all external and internal stakeholders.
Initiate and resolve subrogation/recovery claims for damage to Municipal infrastructure and assets.
Arrange for vehicle/asset appraisals and/or assign claims to independent adjusters as may be required.
Adjustment and settlement of physical damage claims and Third-Party property damage presented to HRM from outside parties.
Generate and maintain adequate insurance reserves as per adjusting best practices.
Settle claims within delegated authority.
Input and maintain accuracy of data in various databases including iVos, SAP and Hansen systems.
Responds to and directs inquiries on Division Matters, over the telephone and through correspondence with accuracy, professionalism and enthusiasm.
Assists Claims Officers with claim processing as may be required due to workload.
Ensures a high level of confidentiality understanding that claims may involve the confidential and personal financial information and medical information of HRM residents and employees.
Report to the Manager of Risk and Insurance any potential employee disciplinary issues as a result of claim investigation.
Contributes to team activities and goals as well as continuous improvement initiatives.
Other duties as may be assigned.

QUALIFICATIONS

Education and Experience

High school diploma required, post secondary education is preferred.
Have or willing to obtain Chartered Insurance Professional designation (CIP) within 2 years of employment
Minimum of three years' experience in the insurance industry is required.
Experience using SAP, iVos or other claims management software and Hansen systems will be considered an asset.

Technical/Job Specific Knowledge and Abilities

Proficient in the use of computer software in a Windows environment, including SAP and MS Office
In depth knowledge of various statutes and legislation that govern the operations of HRM and/or insurance industry

Security Clearance Requirements:
Applicants may be required to complete an employment security screening check.

Please note:

COMPETENCIES:
Analytical Thinking, Communication, Customer Service, Conflict Management, Decision Making, Organization and Planning, Risk Management, Organizational Awareness, Teamwork and Cooperation, Values and Ethics, Valuing Diversity

WORK STATUS:
Permanent, Full time - 35 hours/week

HOURS OF WORK:
Monday - Friday, 8:30 am - 4:30 pm;35 hours per week

SALARY:
NU4, Non-Union ($52,380-$72,020)

WORK LOCATION:
Duke Tower, Halifax

CLOSING DATE:
Applications will be received up to 11:59pm on Thursday, June 8, 2023

Please note:
We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.
During the recruitment process, applicants have the right to request an accommodation.

Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.