Learning and Development Specialist - Newmarket, Canada - York Region

York Region

Verified Company

Newmarket, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job Description:

POSITION PURPOSE

This position is responsible for assessing learning and development needs; developing and facilitating learning modules and training programs that include customer experience training and/or other training; developing, implementing and reviewing learning and development policies, processes and practices ensuring consistency with Corporate policies and programs.

MAJOR RESPONSIBILITIES

Collaborates/works with internal stakeholders and follows the corporate strategic leadership, planning and direction related to this function.
Researches, designs, develops and delivers learning plans modules and manuals.
Conducts needs analysis, surveys and assessments to determine learning and development needs and areas requiring support.
Assesses learner performance against learning objectives providing feedback and coaching on performance.
Implements appropriate tools to evaluate the effectiveness of training programs; prepares summary reports on participant feedback and makes recommendations or adjustments as required.
Researches program training technology, legislated training requirements, individual and group learning and development plans.

QUALIFICATIONS

Successful completion of a Community College Diploma in Business Administration, Social Sciences, Adult Education, Training and Development or related field or approved equivalent combination of education and experience.
Minimum three (3) years demonstrated experience in adult education, including program design, delivery and evaluation and/or training and development experience in related program area.
Knowledge and demonstrated ability in instructional design, analysis, measurement evaluative methods, facilitation and presentation skills.
Solid analytical research, planning, coordination and project management skills with ability to work independently on diverse projects.
Strong interpersonal relationship skills to communicate effectively with all levels of staff, external stakeholders, etc.
Demonstrated knowledge, skill and experience in writing training modules, programs, reports and delivering training.