account manager - Toronto - Green Shield Canada (GSC)

Description

Overview

WHO WE ARE

When it comes to health, we're always looking for ways to push for better. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter's prescription. He knew there had to be a better way. So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren't just a health and benefits company. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees.

The role in a nutshell

Base Salary: $72,521.00-$109,341.00

"WE ARE GROWING"

1. This is a vital role that develops, manages and nurtures relationships with partners leveraging GreenShield Administration's claims adjudication capabilities by:

1. Developing key long-term relationships with our partners and being proactive to ensure we support their immediate and future business needs.
2. Delivering upon our service level agreements by working with other business areas to make sure client commitments are met.
3. Monitoring contractual requirements and the delivery of contractual commitments.
4. Being responsible for achievement of revenue and margin targets of assigned block of business, as well as targets for integrated sales within GreenShield Administration and other GreenShield lines of business.
5. Managing issues through to resolution.
6. Supporting the development of strategies to deliver client-focused solutions.
7. Engaging the GreenShield Administration team and shared service partners in the delivery of solutions.
8. Managing and appropriately escalating emerging service challenges and deliverables.

1. Participate in the transition and implementation of new clients.

1. Build relationships with other business areas contributing to the success of GreenShield Administration. Demonstrate a team-first attitude and relationship-building skills within, and outside, the company.
2. Support enterprise-wide Business Development efforts including RFI/RFP response initiatives for new business opportunities.
3. Complete annual Account Management Plans for designated accounts and support client-specific strategies with the team and their execution.
4. In collaboration with the Business Development and Product teams, participate in the development of strategies to sell additional services and products to meet our partners' ongoing and evolving needs.
5. Assist with the negotiations, renewals and amendments of contractual agreements to reflect changes in the delivery of our services and financial arrangements.
6. Attend and represent GreenShield Administration in different corporate and industry events and conferences.

Who We're Looking For

• Minimum of five years experience as an Account Executive or Account Manager, working with third-party payors, TPAs, and/or advisors in the health benefits or a related sector.
• Post secondary degree or diploma in Business, Commerce or a related discipline.
• Knowledge and experience with benefits administration, health and dental claims processing and group insurance.
• Proven success in managing and growing a block of business.
• Extensive customer service experience.
• Extensive knowledge of the provincial health benefit landscape.
• Clear and effective written and oral communication skills and the ability to communicate and present at all levels of an organization.
• Outstanding interpersonal skills.
• Superior organizational and time management skills. Flexibility, adaptability, and the ability to prioritize tasks and set objectives.
• Proven analytical and problem solving skills.
• Results focused, highly motivated, and exhibits determination and initiative to surpass objectives.
• Strong computer skills including Microsoft Office software applications.
• Valid drivers license required.
• Ability to travel within Canada.

NICE TO HAVE

• GBA/CEBS or similar industry designations
• Bilingual – English and French

The Culture

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to create better health for all. We dare to challenge the status quo. We're driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That's why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn't just about personal achievements, it\'s about making a difference together.

Here's to Better Health for All

Additional Details

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn't align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).