Business Analyst - Ottawa, Canada - NAV Canada

NAV Canada

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Posting Title

Business Analyst - RPAS Traffic Management (RTM)

Job Category

IT Client Support Services

Language Requirements

Bilingual / Bilingue

Posting End Date

Job Grade

CS-3

Pay Range

$97,670 - $120,268

Job Summary

The RPAS Traffic Management (RTM) directorate in NAV CANADA is responsible for the digital services that facilitate the safe integration of RPAS (drones) into Canadian airspace.

Given its wide remit covering RPAS operations and technology the RTM directorate includes operational personnel, engineering, and technical solutions in one dedicated team.

In response to new regulations in 2019 NAV CANADA launched NAV Drone, a suite of cloud-based software available on web and mobile devices.

The RTM team supports NAV Drone enhancements and modifications including major updates required to support increasingly complex regulations and RPAS operations.

Job Description:

What NAV CANADA offers you:

Challenging, teamoriented work environment
Competitive compensation and flexible benefits
Defined benefit pension plan
Opportunities for growth and development
Flexible work arrangements
Diverse and inclusive workforce

Key Accountabilities:

As a Business Analyst in the RPAS Traffic Management directorate, your contribution is critical to the ongoing support and development of the digital services NAV CANADA provides to both the RPAS operators and the NAV CANADA internal (Air Traffic Services
ATS) users
NAV Drone is a safety critical operational system which is developed by a third party collaborating with NAV CANADA and follows appropriate NAV CANADA Safety Management System (SMS) and Quality Management framework
The Business Analyst role will specialize in RPAS Traffic Management (RTM) primarily engaging in three key areas:
Product management responsibilities including requirements, life cycle management, and release planning coordinated closely with the supplier
Test case development and execution
Second level support for the service for both internal and external users
Act as solution authority for the existing NAV Drone service; with ownership of the concept of operations, experience and intended use cases
Assist in analyses, planning, specifications, definitions, systems interface and other technical requirements for NAV Drone initiatives to ensure current and future interoperability with NAV CANADA systems/engineering infrastructure
Provide expertise in the design, development and implementation of changes and customer service enhancements, including: technical feasibility, business process modelling, design, guiding third party development, testing, configuration, documentation, implementation
Define functional and nonfunctional requirements, such as standards, user and security, assist in conducting cost/benefit analysis, contribute to the conceptual and physical design of the projects, and lead implementation
Provide second and/or thirdlevel support for software and hardware problems passed on by first level support mechanisms. Leveraging third level support from vendor as needed
Use and maintenance of various information systems and productivity tools including Azure DevOps, JIRA, Confluence, etc.
Customer service enhancements, policies, standards, guidelines, and recommended practices
Test to assure quality, monitor and maintain to ensure interoperability, reliability, security, optimum performance levels, capacity assessment, configuration management, software and hardware support, systems support, network and data security, complex problem resolution, in service support training
Consult other functions, disciplines and clients. Build crossfunctional relationships to gain support

Job Requirements

Education:

Graduate from a recognized university/college with a degree/certification in a business discipline and/or computer sciences/information systems or an acceptable combination of education, related experience and training

Experience:

3+ years of progressive experience as a business analyst in an enterprise environment working with business and technical stakeholders involved in new product introduction, and the lifecycle maintenance and support activities one or more products
3+ years of progressive experience in developing, supporting and enhancing business processes, leading business process modelling exercises, developing business requirements, analysing and documenting functional requirements and nonfunctional requirements
Significant and recent experience developing test cases/acceptance criteria and performing all levels of testing and defect management

Knowledge:

Knowledge of the AGILE process used in support of software development testing and user experience validation testing
Knowledge of business process modeling, use case development, persona development and requirement elicitation techniques
Current knowledge of industry trends and developments

Abilities: