Bilingual French Customer Account Specialist - Ottawa, Canada - TD Bank

TD Bank

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bilingual French Customer Account Specialist Advanced Collections:

BR

Job Category - Primary

Call Center

Work Location

1595 Telesat Court

Employment Type

Regular

City

Ottawa

Time Type

Full Time

Province/State

Ontario

Hours

37.5

Workplace Model

Hybrid

Hours/Availability Detail
Rotational Schedule: 8:00am-4:00pm, 10:00am-6:00pm, 1:00pm-9:00pm every other Saturday 9:00am-5:00pm

Pay Details

Department Overview

Every single day is an adventure Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.

You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD.

You'll help deliver a legendary experience to our business, our customers' lives and our communities.

Job Details

It starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank.

Every day, you will:

As a Customer Account Specialist, you will be responsible for providing exceptional customer service to our call center clients. In addition, your key responsibilities will be to negotiate payment arrangements on all credit products at various stages of delinquency and to retain and grow our business through your ability to advise and offer our clients recommendations and solutions. As a Customer Account Specialist, you will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast paced environment.
Bring your whole self to work and have fun This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine

Job Requirements

For this role, we specifically require:
High school diploma and one (1) or more years of relevant experience
Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
Sound communication skills to communicate unusual and/or complex content in a clear manner
Possess computer & multitasking skills
Thrive in a dynamic and timesensitive environment
Advanced knowledge of our business and understand the functions of our various business areas
Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience

Additional Information

Start Date: Feb 5th, 202
Full Time

Mandatory Training onsite or virtual

To Be Determined
After training, hybrid

Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are.

At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.

In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth.

Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals.

Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking