Patient Service Agent - Owen Sound, Canada - Grey Bruce Health Services
Description
POSITION LOCATION:
OWEN SOUND
UNION AFFILIATION:
OPSEU - CLERICAL
STATUS:
CASUAL
WAGE RATE:
$ $24.384
Reporting to the Manager of Registration and Switchboard, this position consists of patient service for the registering, booking, interviewing, scheduling and confirmation of patient visits as the primary focus.
QUALIFICATIONS
- High school Diploma and/or postsecondary medical secretarial education or equivalent
- Successful completion of PM Access (testing and training is available through Organizational Development and Learning)
- Proven experience in clinical scheduling environment which includes using Cerner ESM
- Ability to utilize Cerner patient information system, which includes ADT procedures, FirstNet tracking & triage registration, statistical verification, census reporting
- Excellent interpersonal and communication skills
- Attention to detail and accuracy
- Patientservice focused
- Ability to multitask
- Microsoft Office experience in Word and Excel (to be tested)
- Typing 30 WPM (to be tested)
- Medical terminology (to be tested)
- Ability to understand verbal and written instructions
- Capable of filing
- Ability to work all shifts
- Recent satisfactory attendance and performance records
- Adherence to GBHS 'CARE' Behaviours (Collaboration, Accountability, Respect, Excellence) and 'LEAD' Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
- Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at GBHS through patient safety knowledge, skills and attitudes
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