Line Service Technician - Mississauga, Canada - Signature Flight Support

Signature Flight Support

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID 10147

Date Posted 03/18/2024

Location Mississauga, Canada

Company Landmark Aviation FBO Canada Inc.

Job Type Full time

Job Level Standard

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.

Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

A Line Service Technician (LST) is a customer service role responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crews and passengers.

An LST routinely operates ground service equipment and uses knowledge of the company's policies and procedures to provide efficient and excellent service to customers and other guests to the fixed base operation (FBO).

Persons employed as an LST are expected to:

Work as part of a team delivering safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
Collaborate, cooperate and work closely with all coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met. This includes ensuring efficient and accurate communication through various methods to accomplish operational tasks
Service aircraft as requested by management or customers, such as fueling, deicing, lavatory, ground power and potable water services, parking, marshalling, delivering catering and towing
Operate and drive ground service equipment such as fuel trucks, deicing trucks, ground power units, tugs, and stair trucks, shuttles, etc.
Offer, promote, sell and deliver general aviation services to crewmembers, customers and other guests
Maintain safe, clean and secure ramps and operations
Drive a shuttle vehicle with passengers and/or luggage and cargo
Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
Fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times
Understand, comply with and enforce all operational, safety, and customer service requirements for all aspects of the job
Understand, comply with and enforce all security (physical, cyber and data) protocols as dictated by Signature and the airport
Create accurate records pertaining to time worked and activities and services performed
Abide by emergency response procedures when/if critical events occur
Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel
Other duties as requested

Responsibilities:

The following are essential to the job, in addition to those listed above and on the chart in this description.

Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise.

The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).

Safely and accurately conduct flight line operations in accordance with established policies and procedures
Regular and reliable inperson and timely attendance for all shifts which may include nights, weekends and/or holidays as scheduled
This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pinching, pushing, pulling, bending, crawling, climbing, twisting, etc.
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
Must be able to safely and efficiently perform various functions (e.g., fueling, deicing) from elevated heights
Ability to read, understand and follow all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
Must work well as part of a team, get along with others, follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
Ability to prioritize and perform multiple tasks simultaneously
Ability to handle stressful situations and highprofile clientele with poise, effectiveness, confidentiality, and professionalism and always with a sense of cultural awareness and sensitivity
Independently and proactively (i) prepare for arriving/departing aircraft, (ii) identify and perform open job tasks; and (iii) immediately