- Maintain exemplary standard of housekeeping at all times, safe work, incident/accident reporting & active involvement in safety initiatives to ensure a safe work environment.
- Abide by and proactively comply with company policies, procedures, guidelines and systems, as well as all relevant legislation.
- Understand and familiarise oneself with site emergency evacuation procedures.
- Display conduct that is aligned with company core values, policies and procedures.
- Lead by example and actively participate to achieve department and company goals and objectives.
- Support and follow all lawful instructions/directives from direct supervisor.
- Maintain a high level of professionalism and take responsibility for own conduct and behaviour in the workplace.
- Ensure good, clear lines of communication between all stakeholders, including the site management team, co‑workers and contractors.
- Provide 1st, 2nd and 3rd level helpdesk & desktop support to both corporate and site-based employees.
- Ensure service desk tickets are managed accordingly, ensuring that all service levels are exceeded.
- Keep clients up-to-date with resolution efforts on current incidents.
- Be a strong contributor to IT policies and procedures.
- Log calls in the ticketing system and update calls as action is taken.
- Install and configure computer hardware, software, systems, networks, printers and scanners.
- Undertake switching, routing and construction of firewalls when requested.
- Install, investigate, diagnose and solve computer software and hardware faults.
- Manage stocks of equipment, consumables and other supplies.
- Install and maintain operating systems, network and application software on desktop computers.
- Ensure minimal downtime to the mining operations or interruption to staff productivity.
- Support operational technology systems including CITECT SCADA, seismicity monitoring, CCTV etc.
- Maintain regular housekeeping procedures, including data de‑duplication, data backups, network optimisation and storage optimisation.
- Conduct training in systems use and access.
- Continuously monitor and maintain system access and security.
- Work collaboratively with others to achieve organizational goals – both within own department and site wide.
- Attend regular relevant site meetings to support and commit to the agreed outcomes.
- Leverage the talent and knowledge within the team to resolve problems.
- Prioritise and complete tasks accurately as to specifications as assigned by direct supervisor within required timeframes.
- Proactively identify and address hazards before they arise as issues.
- Be punctual to work and all required site meetings.
- Undertake other duties as lawfully instructed.
Desktop Information Generalist - White River Township - Silver Lake Resources
Description
Position Overview
The purpose of the position of Desktop Information Generalist is to provide Level 1, 2 & 3 Helpdesk and Desktop Support to both corporate and site-based employees.
Safety
Company / Leadership
Behaviour / Attitude
Knowledge / Skills
Teamwork
Planning & Organisation
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