- Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader.
- The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Team Lead/Manager positions as needed.
- Engage other teams or escalate to L2/L3 teams as necessary. Smooth takeover of work as well as well documented and smooth handover is part of accountability.
- Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are part of.
- This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.
- Collaborate strongly with the Team leader to manage the queue, work intake as well as delivery.
- Engage in high priority incidents (P2s) or incident calls and provide support.
- Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
- Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.
- Support the incident, change and problem management processes.
- Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
- Help develop team members, provide effective feedback and recognition when needed.
- Help assess training needs, process gaps and improvement suggestions, automation opportunities.
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Network Operations Center - Barrie - BULLIT SYSTEMS
Description
Direct message the job poster from BULLIT SYSTEMS.
Responsibilities:
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
#J-18808-Ljbffr-
Driver - DZ - CANADA
Only for registered members Barrie, Ontario
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Service manager
Only for registered members Greater Barrie Metropolitan Area
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General Sonographer
Only for registered members Barrie, ON
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Service Manager
Only for registered members Barrie, ON
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Assistant Financial Controller
Only for registered members Barrie, Ontario
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Millwright (Industrial Mechanic) Night Shift
Only for registered members Barrie, Ontario
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Dental Office Manager
Only for registered members Barrie, ON
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Senior Executive Administrator
Only for registered members Barrie, Ontario
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Nurse Practitioner
Only for registered members Barrie, Ontario
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Manager
Only for registered members Barrie, Ontario
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Retail Store Coordinator
Full time Only for registered members Barrie, Ontario
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Dual Mobile Lab Patient Technician
Part time Only for registered members Barrie, Ontario
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Financial Controller
Only for registered members Barrie, Ontario
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Dual Mobile Lab Patient Technician
Part time Only for registered members Barrie, ON, Canada
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Operations Manager
Only for registered members Barrie, Ontario
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Medical Imaging Student
Only for registered members Barrie, Ontario
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Gestionnaire en Formation
Only for registered members Barrie
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Gestionnaire en Formation
Only for registered members Barrie, ON
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Director, Plant Controller
Only for registered members Greater Barrie Metropolitan Area
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Clinical Manager
Only for registered members Barrie, ON
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Materials Testing
Only for registered members Barrie, Ontario
