Customer Care Representative - Unionville, Canada - RubiconPath

RubiconPath
RubiconPath
Verified Company
Unionville, Canada

3 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

About us


Our Client is one of North America's most experienced submetering providers, who brought turnkey solutions to our clients for over 15 years.

They help customers effectively manage their utility consumption as we supply, install, and remotely read electricity, water and thermal submeters.

Across all building types, retrofit or new construction, they have the knowledge, equipment, and staff to deliver a comprehensive solution from design to implementation to billing.

They are focused on maintaining strong customer relationships and value team collaboration to achieve the goals.


Position Summary


This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us.

Must be fluent in English & Spanish. The role is facing the Canadian and US marketplace.


We offer flexible work hours and hybrid working options to help balance the competing demands of work and personal life.


Responsibilities:


  • Canceling and rebilling corrections
  • Completing move in and move out field activities in the Customer Care and Billing (CCB) system.
  • Responding to telephone service requests in a fast paced environment on a queue; incoming calls
  • Setting up & maintaining customer accounts including various billing /payment programs
  • Researching, analyzing and providing resolution to customer billing complaints
  • Scheduling customer payment arrangements
  • Recording and tracking detailed customer interactions and transactions

Qualifications:


  • Must have previous call centre experience in an inbound call centre environment and/or experience with direct customer interaction in a serviceoriented environment.
  • Minimum high school diploma or equivalent experience / training.
  • Multilingual skills and previous experience in the utilities industry a definite asset
  • Strong interpersonal skills and ability to work well in a fast paced team environment
  • Clear and effective communication skills (in English both oral & written with excellence in spelling and grammar)
  • Strong analytical / problem solving skills
  • Ability to remain calm and professional in stressful situations
  • Good keyboarding skills with experience with both Word and Excel software
  • Experience working in multiple systems
  • Working knowledge in CCB Oracle system, Genesys cloud system and Sharepoint is a definite asset
  • Ability to adapt to a changing environment
  • Strong organizational and prioritization skills

Job Types:
Full-time, Permanent


Benefits:


  • Dental care
  • Life insurance
  • Paid time off

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Job Types:
Full-time, Permanent


Salary:
$50,000.00-$55,000.00 per year


Benefits:


  • Dental care
  • Life insurance
  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Education:


  • Secondary School (preferred)

Experience:


  • Call Centre inbound/outbound: 2 years (required)

Language:


  • Spanish (required)

Work Location:
Hybrid remote in Unionville, ON L6G 1B3
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