Junior Systems Analyst - Woodbridge, Canada - Teknicor
1 month ago
Description
Role Summary:
This individual will have at least two years' experience on an IT support help desk to support a customer account in the healthcare sector.
Key Responsibilities:
- Help desk support.
- Communicate easily with senior client IT personnel, frontline client IT personnel and coworkers.
- Troubleshoot and resolve customer support incidents within the SLA paying special attention to customer satisfaction.
- Microsoft Windows server, and Active Directory support and administration.
- Maintain customer support documentation.
Required Personal Skills:
- Strong analytical and problemsolving skills.
- Strong interpersonal and customer service skills.
- Excellent verbal and written communication skills with an ability to develop rapport with clients and coworkers.
- Highly motivated with the ability to work well independently and in a team environment.
- Ability to multitask in an environment with changing priorities keeping customer service as the prime focus.
- Ability to perform in a constantly changing and growing environment.
- Enjoys working in a busy environment and can demonstrate high level of creativity, attention to detail, and adaptability.
Technical Skills:
IT support help desk experience.
Experience with any of the following technologies would be definite assets:
- Microsoft Windows Server
- EPIC
- MEDITECH
- VMware vCenter
- VMware Horizon
- Citrix
Educational Requirements:
- Post-Secondary Business or Computing Science degree/diploma (or equivalent work experience).
- Current MCITP, MCSA or MCSE.
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