Technical Specialist - Halifax, Canada - Province of Nova Scotia

Province of Nova Scotia

Verified Company

Halifax, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Salary:
$2, $3,215.50 Bi-Weekly / $68, $83,603.00 Annually (PR 14)

Position Type:
Term

Benefits:
Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

Location:
Halifax

Department:
Cyber Security and Digital Solutions

Union Status:
NSGEU-NSPG

ABOUT THE DEPARTMENT OF CYBER SECURITY AND DIGITAL SOLUTIONS (CSDS):

Welcome to the Department of Cyber Security and Digital Solutions (CSDS), the guiding force behind digital transformation within the Government of Nova Scotia.

Formerly known as the Nova Scotia Digital Service (NSDS) within the Department of Service Nova Scotia and Internal Services (SNSIS), we have evolved into a standalone department with a focused mission.

At CSDS, we support government departments and partners in their digital transformation journeys.

We don't just implement digital solutions; we navigate the complexities of digital transformation, modernizing outdated systems and ways of working.

Our role is to ensure that digital services are user-centered, efficient, and make a real difference to Nova Scotians.

Our team is diverse and passionate, championing innovation and embracing the richness of multiple perspectives. We believe in user-centered iterative digital service design, and practice internet-era ways of working.

We're not just an IT department; we're a community dedicated to enabling digital transformation and bolstering cybersecurity across the province.

_Join us at CSDS as we shape the future of digital services in Nova Scotia, supporting our partners in their journey towards a digital future_

About Our Opportunity:

Reporting to the Manager, Core Infrastructure, you are proficient in a specialty area(s), providing guidance and specialized support services.

You will ensure effective and efficient availability, deployment, and maintenance of IT assets for the Government of Nova Scotia in a manner that meets or exceeds the established customer service standards.

You will play a key role in supporting core Service Support processes to ensure a consistent level of services to the users.

Primary Accountabilities:

Work with project teams within your own work unit.
Monitor and maintain hardware, software and cloud services.
Resolve incidents and problems.
Provide specialized technical installation of services for clients.
Support operational services and monthly maintenance, including downtime and participation in the rotation of 24/7 On-Call coverage.
Provide Tier 2 advice to Technical Analysts.

Qualifications and Experience:

To be successful in this role, you will have a bachelor's degree in Computer Science plus a minimum of three years' experience or graduation from a recognized Information Technology program plus three years and six months of experience (or the equivalent combination of training and experience).

Related experience must include at least two years working in Server environments and 6 months experience working in small projects and/or teams.

Experience in virtualization, and OS level support is essential. Experience in an on-premises virtualized environment (e.g. VMWare), storage solutions, backup and supporting large, mission critical (7x24) environments are definite assets to the position.

Knowledge of project management methodology, ITIL processes, and IT and Security policies and procedures in Government, are also assets.

Excellent communication (both verbal and written) and interpersonal skills are required, as well as demonstrated ability to interact effectively with clients, staff, peers, and management.

Ideally, you will be flexible and adaptable to changing business priorities.

Equivalency:

At the Department of Cyber Security & Digital Solutions (CSDS), we highly value the diversity of experiences and educational backgrounds as key contributor's to our team's success and innovation.

Recognizing that talent and capability can be developed in many ways, we are committed to considering an equivalent combination of education, certifications, and practical experience for all our positions.

Additional Information:

This is a term employment opportunity with anticipated end date of March 31, 2026.

Benefits & Perks:

At the CSDS with the Government of Nova Scotia, we are committed to providing a fulfilling work environment with numerous benefits and opportunities:

Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week.

-
Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement.
-
Generous Time Off:Enjoy all national/civic holidays, 18 sick days, and family leave provisions.
-
Flexible Work Arrangements: Accommodate your needs with various options for flexibility, such as hybrid schedules.
-
Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance.
-
Support in Times of Need: Receive short
- and