Unit Supervisor - Waterloo, Canada - University of Waterloo

University of Waterloo

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

The Purpose of the Unit Supervisor is to provide unit specific operational management, support unit specific staff management, complete administrative tasks, and provide logístical support to the Area Manager, Retail Operations and the business unit(s) they oversee.

This role will specifically manage day to day cost controls including but not limited to all unit operations including retail product ordering, scheduling, staff management, and relationship building.

This position is contingent on funding.

Responsibilities:

Manage day-to-day unit operations and quality control

Schedule daily and weekly tasks and duties to appropriate staff members on a daily basis
Oversee the ordering & receiving products; ensure all products product levels are well kept, merchandised, and rotated well to minimize waste
Ensure all health, safety, sanitation, maintenance standards and franchise standards are met
Consult with the area manager regarding the creation and implementation of operational guidelines and retail pricing
Maintain inventory management systems including supply ordering, inventory count, transfers, and security of the unit
Work closely with the team and unit partners to create new offerings. Recommend menu selections within the unit(s)
Performs other duties as assigned which may include working in other WUSA units

Effective development and deployment of people resources

Lead the hiring, training, motivating, disciplining, and performance management of fulltime and parttime hourly staff within assigned retail unit(s)
Improve business processes and ensure all team members are adequately trained and supported in the implementation of processes
Create weekly staff schedules that ensure adequate labour coverage for sales levels for business unit(s) and are in line with margins
Oversee the daytoday operations and supervision of all retail service staff within the area
Promote student development and employment within the organization

Fulfill administrative duties in close cooperation with the administrative office in a timely and accurate manner

Prepare and submit biweekly payroll for hourly paid employees
Ensure invoices are reconciled with products received
Complete and submit monthly department health and safety inspections
Ensure that occupational incidents are reported and investigated in a timely manner, and that corrective action is taken where necessary
Fulfill actions associated with audit results from internal assessments, health department, and franchise partners
Utilize recognized software to maintain uptodate vacation schedules, preventative maintenance, and asset management activities
Work with business partners including franchisors (if applicable) and vendors, to implement new systems, products, and developments to ensure the unit is operating in compliance with all policies, procedures, and standards

Financial responsibilities, management of inventory and information systems

Ensure COGS & labour cost control targets are met through strategic scheduling, innovative production strategy and establishing strong systems
Monitor and report on retail COGS and labour cost for daily, weekly, and monthly operations
Conduct item inventory on a monthly basis, spot check inventory completed weekly
Record and measure product waste daily
Ensure retail items are maintained and up to date in ERP/POS system
Be a leader in asset management from cash, inventory, asset management, and other valuable tangible and nontangible goods

Lead the delivery of a positive customer experience

Provide input into strategies to continually improve customer flow, unit appearance, product merchandising, messaging, marketing materials and unit atmosphere
Implement and oversee preplanned special promotions, theme events, and general marketing initiatives
Respond to customer service feedback, issues and requests with tact and resourcefulness
Assist in planning, managing, and executing special projects, renovations, and program introductions
Actively participate in departmental and other related committees as required

Qualifications:

High School Diploma
Post secondary degree/diploma in business, hospitality
Retail training/certfications an asset
Food safe handling certificate preferred
5 year's retail business experience required
Minimum of 3 years of supervisory/management experience in retail setting
Experience in a highvolume business operation
Experience with Microsoft office (excel, word, PowerPoint, teams) or equivalent (GSuite)
Experience with Point of Sale (POS)
Excellent customer Service
Excellent communication skills
Knowledge of retail store operations
Excellent merchandising skills with attention to detail
Ability to price goods to meet margins
Working knowledge of planograms

Equity Statement:
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the