Service Representative, Asset Protection - Vancouver - Athleta

    Athleta
    Athleta Vancouver

    2 weeks ago

    Description

    About Athleta

    About Athleta For the past 22 years, we've committed ourselves and our brand to a single aim: to empower all women and girls. Inspiration. Collaboration. Connection. Inclusivity. It's what we do best, and we're on the hunt for people who share our passion for leading an active lifestyle, growing personally as well as professionally, and creating game-changing products and experiences.

    We use business as a force for good by putting people and the planet right up there with profit, which is why Athleta is a certified B Corp. Ready to make a move? Join us. Because we know that alone we're strong, but together we're unstoppable.

    About The Role

    As an Asset Protection Service Representative, you are the first point of contact in creating a safe, welcoming, and secure environment in our stores. Your presence on the sales floor and at store entrances helps deter theft, promote safety, and support a positive customer experience. You play a vital role in protecting the people, products, and brand experiences across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta. Through your attentiveness and professionalism, you help ensure our stores are places where customers and employees feel safe, supported, and inspired.

    What You\'ll Do

    • Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
    • Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
    • Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
    • Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
    • Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
    • Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
    • Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
    • Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

    Who You Are

    • Strong observational skills and attention to detail in a fast-paced retail environment.
    • Ability to remain calm, professional, and customer-focused in high-pressure situations.
    • Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.
    • Willingness to learn and consistently apply safety and security protocols.
    • Flexible and adaptable to changing priorities and store needs.
    • Passionate about creating a safe, inclusive, and welcoming environment for all.

    Benefits at Athleta

    • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
    • Competitive Paid Time Off plans.*
    • Company match for donations and volunteer time*
    • Registered Retirement Savings Plan
    • Employee stock purchase plan.*
    • Medical, dental, vision and life insurance.*
    • Virtual health care 24/7*
    • Maternity/Parental Top Up.*
    • See more of the benefits we offer.
    • For eligible employees

    Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World\'s Best Employers and one of the Best Employers for Diversity.

    Hourly Range: $ $22.90 CAD

    Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.


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