Project Manager, Salesforce Service Cloud - Vancouver, Canada - Arc'teryx

Arc'teryx

Verified Company

Vancouver, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Your Opportunity at ARC'TERYX:

As the Project Manager, Salesforce Service Cloud you provide leadership at the project level and execute on moderate to complex Salesforce Service Cloud projects.

You will lead project delivery in collaboration with cross-functional departments and the development team.

You will manage all aspects of these projects from concept to execution, working closely with business stakeholders, development teams and/or vendors.

This includes responsibility for the management and planning of work, resourcing, work prioritization, process alignment and issue resolution for multiple concurrently running projects.

The Project Manager will coordinate the efforts of multi-disciplinary teams to execute high quality and on-time deliverables.

Meet Your Future Team:

The Guest Services / Aftersales SWAT team is a technology driven team focused on the Salesforce Service cloud instance that supports our Guest services and Aftersales business teams. This team will be focused on continually improving our Salesforce Service cloud environment to better suit our business's evolving needs. We are passionate about improving the guest experience through technology and strive to put the guests at the centre of every decision we make.

If you were a Project Manager, Salesforce Service Cloud now, here are some of the core activities you would be doing:

Managing a portfolio of Salesforce Service Cloud initiatives ensuring high quality project delivery within the given timeline
Clarifying and developing a laserlike focus of the business needs, control project scope, and track and report project status to the Product Manager, IS Senior Management and/or Project Steering Committees
Developing and reviewing project briefs and plans with internal and external stakeholders and presenting project initiatives to the Product Manager
Translating business requirements into detailed work action plans, and identifying and sequencing the activities needed to successfully complete projects, complete vendor selection and RFI / RFP process as needed
Preparing project estimates and determine the resources (expertise, time, money, equipment, etc.) required to complete projects with the highest level of success
Executing projects according to approved project plans using Agile principles and values and scrum methodology
Running project team scrums and daily standups, including virtual scrums and standups with remote team members as required
Ensuring proper risk management by documenting all risks and employing an effective mitigation strategy
Ensuring alignment across all Salesforce projects and efficient escalation and removal of project impediments
Preparing and coordinating system changes for release, organize product demo sessions to gather feedback from the stakeholders to ensure continuous improvement

Here are some of the things you could be working on in the future:

Supporting the Omni-Channel Product Manager & Omni-Channel Director in achieving the agile squads' strategic goals
Supporting the Omnichannel Product Manager to develop the Salesforce Service Cloud roadmap and prioritize projects based on their business value outcomes
Managing all aspects of the projects to ensure alignment of the overall Guest Services & Aftersales program with strategic business objectives
Utilizing your experience and expertise to contribute specialized process improvement initiatives in the project management practice within the web development team

Are you our next Project Manager, Salesforce Service Cloud?:

You have a Bachelor's degree or post-secondary education in Information Technology, Business or a related field
You have 5+ years of experience as a Project or Product Manager/Owner
You have demonstrated success working in an agile methodology
You have a Scrum certification (CSM, CSPO, etc.)
You have excellent interpersonal skills and the ability to work with all levels of stakeholders
You have an exceptional ability to collaborate and contribute as a team player, and the ability to build strong, positive relationships within your team, and cross functionally.
You have excellent communication and influencing skills with the ability to explain, articulate, and document concepts, frameworks and requirements
You have strong organization and prioritization skills while managing multiple, competing priorities
You have excellent time management skills with the ability to plan ahead and meet deadlines
You have experience with Salesforce Service Cloud development
You possess a high level of analytical and critical thinking
You have strong facilitation, diplomacy, and leadership skills
You have experience coaching and mentoring in an agile development environment
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You effectively balance autonomy and c