Office Manager - Edmonton, Canada - Apps Cargo Terminals

Apps Cargo Terminals

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Business Unit:
Apps Cargo Terminals

Position:
Office Manager (LTL Division)

Location:
Edmonton, AB

Apps Cargo Terminals is committed to providing flexible industry-leading transportation and supply-chain solution in a manner which is consistent with customer expectations & our "core values" of integrity, respect & continuous improvement.

Our motto is "we promise performance, we deliver service" and our team is an integral part of this.

As part of our continued growth, we are looking for an
Office Manager (LTL Division) specializing in Customer Service and administration
.

This role reports to the Terminal Manager.

The incumbent is to address and resolve service issues in a professional and timely manner, coordinate resolution of systemic large-scale service issues, provide required reports, attend customer meetings with Account Managers, assign select accounts for dedicated CSR coverage, effectively manage all Customer Service staff.

Responsibilities:

Notify customers of service difficulties, including refused shipments, late or incomplete shipments, or incomplete paperwork
Keep track of missed pickups and ontime delivery and notify proper personnel to reschedule
To provide accurate and timely responses to our customer's enquiries relating to service, tracing and POD's
Check with operations daily, to establish list of priority issues such as service failures, refused deliveries, damaged or missing freight etc, that must be communicated to customers as soon as possible at the start/beginning of the day
Update forms & reports
Manage customers' accounts
Print bills of lading for missed delivery as required throughout day
Book in delivery appointments for certain receivers
Check with interline carriers and confirm shipment status
Manage departmental staff and functions
Answering telephone
Willing to work occasional extended hours as required
Perform any other reasonable duties assigned or directed by management as necessary to ensure the continued financial success of Apps Cargo

Qualifications & Key Competencies:

Grade 12 graduation
2 years experience working in a Customer Service role in an office environment
1 year experience working in a managerial role in an office environment
Proficient knowledge of Outlook, Word, and Excel
Experience AND Knowledge of customer service principles and practices
Ability to communicate effectively both orally and in writing
Good analytical and mathematical skills
Strong organizational skills; attention to detail
Ability to meet deadlines
Excellent problemsolving skills; ability to resolve issues effectively and efficiently

Hours and Location:

Monday to Friday:
Terminal Location: Edmonton, West End

Remuneration:

$58,000 per year based on experience

Benefits:

A supportive work environment
Medical benefits plan
KPI Bonus plan

Intended Job Posting Audience:

Anyone who can legally work in Canada

To:
Angel Gollogly

We thank all applicants for their interest however only those selected for an interview will be contacted.
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Please note that Apps Cargo Terminals is an Employment Equity company_

Pay:
$58,000.00 per year

Benefits: