Guest Services Manager - Niagara, Canada - Old Bank House

Description

We are seeking a responsible and experienced Live-In Manager to oversee the day-to-day operations of our inn. As the Live-In Manager, you will be responsible for managing the staff, ensuring guest satisfaction, and maintaining the property.


Responsibilities:

• Manage and supervise the staff, including hiring, training, and scheduling.
• Ensure exceptional guest service and satisfaction by addressing any concerns or issues promptly and professionally.
• Oversee daily operations, including managing reservations, coordinating with housekeeping and maintenance, and ensuring that all rooms are properly cleaned and maintained.
• Develop and implement policies and procedures to ensure efficient and effective operations.
• Monitor and manage inventory levels, including food and beverage supplies, linens, and other necessary items.
• Ensure compliance with health and safety regulations and maintain a safe and clean environment for guests and staff.
• Manage the budget and financial performance of the inn, including revenue management and expense control.
• Handle administrative tasks, including payroll, bookkeeping, and recordkeeping.

Requirements:

• Experience in hotel management or a similar role is desired but not required
• Strong leadership and interpersonal skills, with the ability to manage and motivate a team.
• Excellent communication and customer service skills.
• Strong organizational and time management skills, with the ability to prioritize tasks and work under pressure.
• Knowledge of hospitality software, such as reservation and property management systems.
• Ability to work flexible hours, including weekends and holidays.
• Valid driver's license and reliable transportation.

Benefits:

• Competitive salary
• Onsite accommodation provided
• Paid time off

Salary:
$100.00-$200.00 per day


Benefits:

• Discounted or free food
• Paid time off

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

Ability to commute/relocate:

• Niagara-Lk, ON L0S 1J0: reliably commute or be willing to relocate with an employerprovided relocation package (required)

Experience:

• Customer service: 1 year (preferred)

Shift availability:

• Night Shift (preferred)
• Day Shift (preferred)
• Overnight Shift (preferred)

Work Location:
In person